Designed to Boost Land Vacation Sales, New Technology Package Launches for Dream Vacations Travel Agent Franchisees
Travel Planner creates interactive experience for home-based travel agents and their clients
April 03, 2019 // Franchising.com // Fort Lauderdale, Fla. - As land vacation sales continue to experience double-digit growth year-after-year for Dream Vacations, the home-based travel agency franchise has made multi-million dollar technology investments used in part to develop technology solutions that simplify the land booking process for travel agents while also enriching every dimension of their customer’s travel experience. Launching today, travel agents will have access to new Land Booking technology, and Travel Planner, an interactive mobile app that enables customers to easily access their custom itinerary while communicating directly with their agent on the go.
“Providing great, flashy technology these days is table stakes. Our mission is to provide solutions for travel agents who are often burdened by having to use multiple systems to book different products such as cruise and land vacations,” said Sandi Szalay, vice president of information technology. “To accomplish this, we worked closely with our agents to develop land technology within our current reservation system which not only provides a consistent agent booking experience whether booking a cruise or land package, but also creates a very consistent customer experience through the customizable itinerary builder. We are extremely proud to help our agents increase their productivity with this new land technology and embrace personalization to better serve today’s connected traveler through the mobile app. That is what makes our agents stand out from the competition.”
The multi-browser, multi-device compatible Land Booking technology creates flexible reminders and payment schedules, and is fully customizable to add robust details to invoices and transactional emails. In addition, agents can increase their book of business when their clients can share details about their dream vacation to invite others to join them, without sharing price and other personal details.
“The invoice looks awesome – it is easy to read and understand. You can tell it was created with the customer in mind. The next payment reminder is one indicator of that and is my favorite feature,” said Chad Greer, Dream Vacations franchise owner in Winter Haven, Fla. and member of the company’s IT committee.
Travel Planner, a fully customizable itinerary builder is also integrated into the new land technology package, allowing Dream Vacations agents to auto-generate detailed itineraries that their customers can view on any browser and device, including an interactive mobile app. Clients can view their vacation itinerary by-the-minute, complete with background information on the destination, as well as personal recommendations from their travel advisor of excursions, restaurants and shopping. What’s more, when downloading the mobile app, clients can view their itinerary offline and take advantage of a convenient chat feature that provides them direct access to their travel agent.
Dream Vacations Franchise Owner and Circle of Excellence member Wendi Cartwright said this of the new Travel Planner App, “If you’ve been searching for a way to look professional and stand out from the crowd, this is it. Impressive presentations, printed and electronic, are now within reach.”
About Dream Vacations
Travel agents with the top-ranked home-based travel agency franchise Dream Vacations have the resources to plan and create seamless vacation experiences for their customers while offering the best value. A member of the International Franchise Association, Dream Vacations is part of World Travel Holdings and has received partner of the year, a top-ranking status, by all the major cruise lines as well as national recognition for its support of military veterans.
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SOURCE Dream Vacations