DreamMaker® Bath & Kitchen of Orland Park wins Guildmaster Award with Highest Distinction for Exceptional Customer Satisfaction Five Years in a Row
April 25, 2019 // Franchising.com // Waco, TX - DreamMaker Bath & Kitchen of Orland Park, a leading home remodeling franchise, recently announced that the company has been awarded a 2019 Guildmaster with Highest Distinction Award.
The service-oriented approach and exceptional quality of work of DreamMaker Bath & Kitchen have earned them rave reviews in 2018 client satisfaction surveys.
"This is our fifth consecutive year to be awarded the prestigious Guildmaster Award. Since we strive to deliver a consistently superior customer experience, it's a thrill to be recognized for our outstanding history of exceeding our homeowners' expectations." says DreamMaker Bath & Kitchen franchise owner Denise Borkowski.
In order to be recognized as a Guildmaster Award with Highest Distinction winner, a Guild Quality member must achieve a recommendation rate of 90%. DreamMaker of Orland Park has been at 99% for 5 consecutive years and holding.
“We attribute our ongoing success to our exceptional communication skills. We continually let our customers know exactly what to expect from start to finish - there are no surprises.” says DreamMaker owner Glen Borkowski.
The annual Guildmaster Awards recognize service excellence in the building, remodeling, contracting, and real estate professions. Each year the awards are given to companies that demonstrate an ability to deliver a consistently superior customer experience. In granting awards, Guild Quality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded.
About DreamMaker Bath & Kitchen
For 20 years, DreamMaker Bath & Kitchen has strived to deliver excellent customer service through kitchen, bath and interior remodeling. DreamMaker’s focus is honesty – to treat people with respect and integrity. Over the last two decades, this focus has built the franchise company a reputation for serving clients through honesty and superior craftsmanship which has earned them a 96% recommendation rate from customers submitted by its franchisees. In addition to client satisfaction, DreamMaker Bath & Kitchen has been rated as a Top 50 Franchise brand in Franchisee Satisfaction by Franchise Business Review six years in a row. Based in Waco, Texas, DreamMaker Bath & Kitchen has 36 independently owned and operated franchises in 22 states. Learn more about DreamMaker at DreamMaker-Remodel.com, Like us on Facebook.com/DreamMakerRemodel, Follow us on Twitter @DMBKRemodel.
SOURCE DreamMaker Bath & Kitchen