Coverall® Announces its Franchise Owner of the Year Award Recipient
Franchise Business Owner, Gerald Shelton, recognized for his outstanding customer service and ability to grow his commercial cleaning business
December 09, 2020 // Franchising.com // DEERFIELD BEACH, FL - Coverall North America, Inc., a leading franchisor in the commercial cleaning industry, announced today that Gerald Shelton of Columbus, Ohio, is the recipient of the Coverall Franchise Business Owner of the Year Award. Shelton was nominated and selected for his ongoing commitment to excellent customer service, year-over-year business growth, and his expertise in delivering and managing additional commercial cleaning services to his customers.
“It is truly an honor to be recognized and really rewarding to see the fruits of your labor paying off,” said Shelton. “The demand associated with commercial cleaning is significant and you must always be involved in order to stay relevant to your customers, which helps create positive relationships,” he added.
Shelton became an independent business owner nearly four years ago. In addition to having three employees, he runs his business with family members. Being a business owner has been in his DNA since he was a child. A true entrepreneur, he held his first job at the age of eight selling snacks at a shoeshine booth. As a teenager, he started a lawn mowing business. Prior to becoming a franchise business owner, he was in the fast-food industry working in logistics. He also owned a retail store. He was drawn to Coverall because of the company’s brand reputation and principled commitment to supporting franchise business owners.
Running an essential business during the pandemic has been challenging and rewarding noted Shelton.
“During these uncertain times, there has been the added pressure of fulfilling the customer’s needs to ensure a certain level of comfort,” he said. “However, the tools and firsthand knowledge I have as a Coverall independent franchise business owner, gives me the confidence to know I can deliver a professional level of service.”
“Where others see obstacles, Gerald sees opportunities,” said Shirley Klein, Coverall’s Chief Operations Officer. “He is one of the hardest working franchise business owners in our network, and we are all proud of his accomplishments. His positive attitude, unmatched work ethic and determination to take on new challenges has served him well as he continues to grow his commercial cleaning business.”
Coverall provides operational support and training to help business owners start their own franchise businesses and provides a system and network that helps them with their continued development and progress.
One of the best parts of being an owner, according to Shelton, is the freedom and flexibility of managing his own schedule. When asked what advice he would give to future entrepreneurs looking to start their own business, he said: “Don’t wait. Your dreams are right at your fingertips. if you’re willing and ready to get started. The joy of accomplishing your goals is very rewarding.”
SOURCE Coverall North America, Inc.
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