Taffer’s Tavern Introduces Thru-Wall, Contactless Locker System In Collaboration With Carter-Hoffmann and Perfect Company
Advanced technology for to-go orders launched at Jon Taffer’s new restaurant franchise concept to enhance safety while promoting a streamlined, efficient operation
March 17, 2021 // Franchising.com // ATLANTA - Taffer's Tavern, the new, full service restaurant founded by industry-leading hospitality expert and star of Paramount Network’s Bar Rescue, Jon Taffer, today announced takeout and delivery is now available from its Alpharetta, Ga. location.
“Taffer’s Tavern is an industry-leading concept. Not only do we want to give our customers an outstanding dine-in experience, but also ensure when they carry out, it is just as exceptional. Using the most advanced restaurant technologies in both the front and back of the kitchen, catering to our clientele is the most important job we have. With this in mind, we chose the most innovative, safest and convenient option available to meet the high expectations of our take-away customers,” said Jon Taffer, concept founder and namesake. “The blended solution of the Carter-Hoffmann PUC food lockers and Perfect Company IoT meet our high standards, and those of our patrons.”
Through the most advanced state-of-the-art carry out system developed by Carter-Hoffmann and Perfect Company, customers enjoying delicious meals outside of Taffer’s Tavern will have a simple, contactless pickup experience. The restaurant is the first thru-wall installation for the Carter-Hoffmann Pick Up Cabinet (PUC), a respected brand in warming solutions for commercial kitchens, and Perfect Company, a leading provider of technology solutions addressing operational challenges for the restaurant and hospitality industries.
The pickup technology enables street-side, walk-up access for carry out. A guest or third-party delivery service simply needs to access one of the eight outside to-go lockers without entering the restaurant. Outdoor food retrieval reduces in-restaurant traffic, which enhances indoor restaurant workflow protocols.
Customers place to-go orders at Taffers Tavern online. They are processed through Taffer’s Tavern guest services technology partner, Waitbusters. Perfect Company’s software then seamlessly sends an SMS message to the customer with a QR code and contactless pickup instructions. Guests retrieve their order by scanning the secure QR code delivered to their mobile device once they arrive at the PUC. The lockers are loaded from inside the Taffer’s Tavern kitchen and accessed from the exterior of the building for a completely contactless process. Restaurant staff can now easily manage take-away orders with the PUC and Perfect Company’s comprehensive technology, minimizing direct contact with guests.
Carter-Hoffmann, a Middleby company, developed the PUC food lockers, while the Perfect Company IOT solution connects existing digital ordering, point-of-sale and guest messaging platforms seamlessly with the customizable, modular, customer-facing PUC. The integrated cabinets provide a touchless consumer pickup experience that modernizes and streamlines off-premise business operations.
Michael Wallace, Co-Founder and CEO of Perfect Company said: “Jon has always been a bellwether in the hospitality industry, and we are proud to work with him and his team to bring our technology to his Taffer’s Tavern. Take-out and delivery channels have grown steadily in recent years, and further, they have become mission critical to restaurants during the pandemic. We are focused on providing simple, customizable solutions to support restaurants of all sizes as they adapt to changing consumer demands and safety requirements.”
“We are honored to be a part of such a tremendously innovative and highly anticipated restaurant concept, with a reputation of using the best and most advanced systems in their operations. Being in Taffer’s Tavern truly validates the effectiveness of the PUC food lockers for carry out meals,” said David Abi, Group President of Carter-Hoffmann, Doyon and NU-VU Foodservice Systems. “Both customers and employees will benefit from using the PUC, as our award-winning warming system will hold food at the high quality expected by Jon Taffer’s customers while providing a safe and efficient pickup experience for both guests and employees.”
Always one step ahead of the industry, Taffer established the Taffer’s Safe Dining System™ as a signature approach to build trust and transparency with patrons by committing to the highest safety standards. The Taffer’s Tavern concept is centered on Taffer’s Safe Dining System, designed for easy adoption and implementation of consistent safety measures and cutting-edge technology. The PUC food lockers and Perfect Company’s Pick-Up Technology builds upon these principles by reducing contact among employees, guests and third-party delivery services while enabling a higher speed of service and enhanced customer convenience.
Perfect Company brings automation and integration to restaurants, convenience stores, grocers, corporate cafeterias and ghost kitchens in their back- and front-of-house with software and connected equipment that streamline operations and support more efficient, effective and profitable business. In addition to its pickup technology offering, Perfect Company’s Kitchen Workflow platform adds precision, consistency and management visibility to the art of food production in the back-of-house.
Taffer’s Tavern is located at 33 South Main Street in Alpharetta, Ga. Takeout ordering is available during normal business hours Sunday through Thursday.
SOURCE Taffer’s Tavern
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