Customer-First Dedication Propels 1-800 WATER DAMAGE Expansion Nationwide
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Customer-First Dedication Propels 1-800 WATER DAMAGE Expansion Nationwide

Restoration Company Nearly Doubles Size of Network Amid Pandemic; Foundation Set for Future Growth

May 20, 2021 // // ANN ARBOR, Mich. - When the unexpected hits U.S. home and business owners, 1-800 WATER DAMAGE provides those who have experienced property damage what they truly need: an experienced restoration partner they can rely on to safely restore not only their property but their lives.

As a result of its top-quality work and unmatched customer care, 1-800 WATER DAMAGE has nearly doubled the number of franchise owners in its network since the start of 2020, amid the global pandemic. During that span, the property restoration franchise has grown its national footprint to more than 150 locations across 30 states. 

Coinciding with its geographic expansion, the brand’s systemwide revenues have grown at an even faster rate, having increased by 123% during this period. And, in 2021, Entrepreneur magazine ranked 1-800 WATER DAMAGE in the top half of its annual ‘Franchise 500’ list, at #196.

“You won’t find a franchise owner in our system thumping his or her chest about accomplishments – you’ll find them putting customers first and rising to the occasion to support them through a challenging time by working to restore their property in a caring and compassionate way,” said Tim Fagan, President of 1-800 WATER DAMAGE. “We take pride in helping the communities we serve and the unique opportunity we have to help residents and businesses get back on their feet.”

Recently, 1-800 WATER DAMAGE examined the relationships it maintains with customers through an extensive survey. In their responses, customers scored the quality of their experience with 1-800 WATER DAMAGE as a 95 out of 100 on average. Further supporting this, according to an independent review aggregation source, 1-800 WATER DAMAGE has the highest average online customer review ratings of any major restoration brand in the industry, in the markets where the brand has a presence. Stemming from the desire to take care of both the property and the customer, franchise owners around the country go above and beyond by staying in close touch with their clients during the process, and doing all they can to reestablish order from chaos and restore normalcy to their lives.

“With an operating company that’s the global leader in property restoration, the 1-800 WATER DAMAGE brand is an important part of our family of franchise brands,” said Rusty Amarante, President of BELFOR Franchise Group. “We have a phenomenal network of dedicated franchise owners and we’re proud of the work they do every day. It reflects our commitment to the values we maintain as an organization and the quality of work and customer care standards we keep.”

“I know that our business has grown and reached the next level because of the support we’ve received, both from being part of the BELFOR Franchise Group and the assistance and resources provided by the home office team,” said Fred Arthur, who along with wife Lisa are the company’s reigning Franchise of the Year and owners of 1-800 WATER DAMAGE of Southeast Michigan serving the metro Detroit market. “The home office group has such a can-do attitude and desire to help. That along with our strong, established support network has allowed us to better serve our customers and our communities when they need us most.”




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