InXpress Named Top Recession-Proof Franchise by Franchise Business Review
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InXpress Named Top Recession-Proof Franchise by Franchise Business Review

Franchisee Satisfaction and Strength of Shipping Industry Fuel Franchise Growth

June 03, 2021 // // SOUTH JORDAN, Utah - InXpress, a shipping and logistics provider for small-to-medium size businesses, was recently named a top recession-proof franchise by Franchise Business Review.

More than 31,000 franchisees representing nearly 300 franchise brands participated in Franchise Business Review’s franchisee satisfaction survey between July 2019 and February 2021. InXpress was one of just 100 franchise brands to be identified as a Top Recession-Proof Franchise award winner and featured on the list of the best recession-proof businesses to start.

The research survey included 33 benchmark questions about franchisee experience and satisfaction regarding critical areas of their franchise systems, including training & support, operations, franchisor/franchisee relations, and financial opportunity.

The InXpress summary report reflected positive scores ranging between ‘good’ and ‘very good’ as franchisees were asked if they would recommend or invest all over again, how they would rate the long-term growth opportunity, total investment, personal enjoyment in being a part of the franchise organization, if they felt valued by the system and overall trust in the franchisor and leadership team.

“Outside of standing by our core values and equipping our franchisees with training, support and a collaborative franchisee community, we get to be a part of an industry that will never go out of style,” said Dustin Hansen, CEO of InXpress. “Our global network of franchise owners have seen firsthand the need for experienced shipping consultants, especially as efficient shipping proved to be essential in any economic climate.”

Utilizing their network of domestic and international carrier partners, InXpress has been able to consistently help business owners overcome capacity crunch and other industry-wide pressures brought on by COVID-19. The franchise also provides shipping solutions for a variety of industries that experienced a spike in e-commerce shipping needs.

“We signed 22 new franchise agreements over the last year and new franchise owners fast tracked their launch process to join the in-demand industry,” said Christina Chambers, Executive VP of Franchise Development. “Our stability over the last 20-plus years shows that customers will always need trusted, reliable shipping solutions with a personal hands-on resource to advocate on their behalf.”




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