The First Zappka Store Already Available To Customers
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The First Zappka Store Already Available To Customers

June 16, 2021 // Franchising.com // Starting already from June 14th this year, customers can do shopping within seconds in the first Zappka Store opened within the premises of the Poznan International Fair. Zappka Store is module in zappka application and it has neither checkouts nor attendants. Because the facility is available 24/7, customers can use it at any time of day or night. Zappka Store uses innovative AI-based technology created in cooperation of Zabka Future with U.S.-based technology company AiFi.

Zabka Group develops concepts in the modern convenience area, which respond to the needs of contemporary customers. They expect convenient, fast solutions combining the digital world with their environment. Zappka Store perfectly matches such trend. Jointly with zappka application, which already has 5 million users, it co-creates an ecosystem of digital solutions facilitating the lives of our customers - says Tomasz Suchanski, CEO, Zabka Polska Group.

Zappka Store is a format developed in locations where standard Zabka stores cannot be opened. The concept is based on cutting-edge technologies, such as advanced computer vision technology i using artificial intelligence algorithms to recognize products shoppers take and build virtual shopping carts for a checkout-free experience.

Zappka Store combines offline and online worlds and builds a new shopping experience for customers, who can do fast shopping even within a few seconds by selecting a product and simply leaving without the necessity to make the payment on the spot. They do not have to wonder whether they have cash or a payment card, whether they will have to queue, or where they can do shopping at 5 a.m. This is a new value on the market and it supplements our existing offer - says Tomasz Blicharski, CEO, Zabka Future.

The concept was created in the tech lab of the Zabka Group, which develops, tests and then implements new digital solutions in cooperation with partners and startups. Employees and associates of the Zabka chain were the first to have the opportunity to test the innovative technologies of the Zappka Store. Now it is time for customers, who will help to constantly improve and develop the concept.

How does it work

Doing shopping in the Zappka Store is extremely simple. Customer only needs smartphone with the zappka application installed and to activate the Zappka Pay service. Before entry into the Zappka Store, the application generates a one-time QR code assigned to the given customer; the code must be scanned by the reader at the door. After the code has been scanned, the door opens automatically. Once we are inside, shopping will take just a moment- it is enough to pick up selected products from shelves and… leave.

The system of cameras installed in the Zabka Store, as part of AiFi’s AI-powered autonomous store platform, will identify the products picked from shelves, calculates the bill amount, and then finalize the payment via the payment card linked to Zappka Pay. The system does not store customer images, guaranteeing full privacy and security.

Smart solutions

Zappka Store uses the innovative AiFi OASIS (Orchestrated Autonomous Store Infrastructure & Services) platform, i.e. a system of cameras using advanced artificial intelligence algorithms.

Zabka became interested in our autonomous store solution because they wanted to enable convenient shopping to their customers. The implemented solutions are the future of retail and we are extremely happy about the opportunity to introduce this technology in other locations across Poland in partnership with Zabka - says Steve Gu, AiFi co-founder and CEO.

Initially, the automated Zappka Store will offer over 300 various products, including sweets, ready-to-eat dishes, salty and sweet snacks, beverages, as well as hot, freshly-ground coffee from a coffee maker. During the pandemic restrictions, only one person will be allowed inside the Zappka Store at a time. There are already plans to launch Zappka Stores in the biggest cities of Poland - the second automated POS is going to be located in Warsaw.

Zappka Store was developed under the framework of the Zabka Future Business Incubator, which combines three elements: management and search for innovations, translating them into new products and services, and their commercialization. The project perfectly matches the strategy of the Zabka Group, which provides for implementation of actions aimed at maintenance of climate neutrality - Zappka Store uses solely renewable energy equivalent for its operations.

SOURCE Zabka Polska Sp. z o.o.

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