Christian Brothers Automotive Named in Customer Satisfaction* for Aftermarket Full-Service Maintenance and Repair by J.D. Power
May 25, 2023 // Franchising.com // HOUSTON - Christian Brothers Automotive, an auto repair brand whose operating principle is to “love your neighbor as yourself,” was again named #1 in customer satisfaction among aftermarket full-service maintenance and repair providers by J.D. Power.
In the recently published J.D. Power 2023 U.S. Aftermarket Service Index (ASI) Study, Christian Brothers was named the top-ranking aftermarket service provider for general maintenance in terms of customer satisfaction. This recognition was based on feedback from over 12,500 vehicle owners, underscoring the company's commitment to providing outstanding service and meeting the needs of its guests.
“We are deeply honored to receive recognition from J.D. Power for our commitment to exceptional guest service. On the heels of this win, we are more inspired than ever to identify ways to exceed our guests’ expectations," said Donnie Carr, President of Christian Brothers.
The ASI Study measures customer satisfaction with aftermarket service facilities and evaluates six categories that include fairness of charges, service quality, service advisor, service facility, service initiation and vehicle pick-up. Christian Brothers achieved the highest score in six of the seven study factors: Ease of Scheduling/Getting Vehicle In for Service; Service Advisor Performance; Service Advisor Courtesy: Service Facility; Fairness of Charges; and Quality of Work. The brand also achieved an overall satisfaction score of 834 on a 1,000-point scale, 28 points above the average of other competitors in the segment.
Christian Brothers Automotive follows the guiding principle: “Love your neighbor as yourself.” Built on the idea that having your car serviced should be easy, Christian Brothers Automotive offers free shuttle service, educational estimates and complimentary courtesy inspections that drive the guest experience. From simple upkeep such as an oil change to more involved repairs and engine diagnostics, Christian Brothers Automotive addresses automotive issues as soon as they’re found, that could otherwise require expensive repair or replacement down the line. Year after year, Christian Brothers Automotive offers convenient, efficient service to guests, keeping their lives on track and running seamlessly.
SOURCE Christian Brothers Automotive Corporation
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