BIGGBY® COFFEE Names Erin Kaylor as President, Reinforcing People-First Vision and Growth-Focused Future

By: BIGGBY® COFFEE | 1 Shares 339 Reads

April 30, 2025 // Franchising.com // EAST LANSING, Mich. — BIGGBY® COFFEE has officially named Erin Kaylor as the company’s new president. Kaylor, who joined the franchise as chief financial officer in 2023, brings decades of franchise experience and a deep commitment to BIGGBY® COFFEE’s purpose-driven approach to leadership.

“Having the opportunity to lead an organization I’ve grown so passionate about is really exciting to me,” Kaylor said. “I've only been here for about a year and a half, but what I truly love about our company is the way that we always put people first. Whether that's our staff or our franchise owners, our customers and our suppliers, we're very focused on and committed to people.”

Kaylor’s vision as president is centered around three key goals: enhancing the level of support for franchise owners, delivering consistent and exceptional service to customers and fostering continued franchise growth systemwide.

“I remain committed to elevating the support we provide to our franchise owners and ensuring every customer receives an almost outrageous level of customer service,” Kaylor said. “Value is going to be a huge driver for customers in today’s economy. We want to help our franchisees deliver value that customers can count on.”

BIGGBY® COFFEE recently celebrated its 30th birthday with a systemwide promotion offering 95-cent Caramel Marvels, a nostalgic and meaningful value event that embodied the brand’s mission to serve “good energy.” That idea — serving good energy — will continue to guide the brand’s evolving identity.

“While we’re refreshing our brand this year to have a more modern look and feel, our culture remains the same,” said Kaylor. “We’re about great coffee, great people and serving others. We’re focused on making every interaction with our customers and franchise owners one that makes their day brighter and their lives better.”

“My door is always open. I’m going to continue to build those relationships one conversation at a time,” she said. “And with our BIGGBY® Nation Summit coming up in September, I’m looking forward to sharing where our focus needs to be to help maximize the success of every franchise owner. This is our business—but it’s their business too.”

BIGGBY® COFFEE Co-Founder and Co-CEO Mike McFall praised Kaylor’s leadership style and strategic insight as instrumental to the brand’s future.

“Erin is a remarkable leader whose people-first philosophy perfectly aligns with everything BIGGBY® COFFEE stands for,” said McFall. “She brings incredible financial acumen and franchise experience, but more than that, she deeply understands our mission to improve lives through coffee. I couldn’t be more confident in her ability to lead us into our next chapter.”

SOURCE BIGGBY® COFFEE

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