16 Handles Expands Leadership Team After Achieving Highest Growth Year

March 25, 2026 // Franchising.com // New York, NY - 16 Handles has named Patti Carr as its new Vice President of Operations and Donna Coupe as its new Vice President of Training. The new hires come at a pivotal moment for the brand, following its highest-growth year to date in 2025 and building on multiple franchise agreements already signed in early 2026 – reinforcing 16 Handles’ commitment to operational excellence and consistent in-store execution as its footprint continues to quickly expand.

Record 2025 Growth and Performance

The early-year deal activity follows a breakout 2025 for 16 Handles, when the brand achieved record system growth. Several new stores delivered exceptional early results, breaking grand opening day sale records and putting multiple locations on track to exceed $1 million in revenue in their first 12 months – a standout metric in the frozen dessert category. Rising average unit volumes and same-store sales, combined with reduced build-out costs, underscores the brand’s strong momentum and effectiveness of its marketing, support, and operational model.

To support the expansion, 16 Handles has added the following key positions to the leadership team:

Patti Carr – VP of Operations

Carr brings more than 40 years of experience driving multi-brand, multi-site franchise performance across some of the most recognized brands in QSR and retail. Most recently serving as Chief Operating Officer at K9 Resorts Luxury Pet Hotel, Carr also held leadership roles with iconic brands including Mrs. Fields and Krispy Kreme, where she built deep expertise in scaling operations, strengthening brand standards, and supporting franchise growth.  At 16 Handles, she will lead field operations and franchisee support, with a focus on consistent execution, unit-level profitability, and protecting the premium guest experience as the brand expands.

Donna Coupe – VP of Training

Coupe brings with her more than 30 years of experience developing training systems and fostering successful franchisees. Coupe comes from over 30 years at Rocky Mountain Chocolate Factory, most recently serving as their VP of Support & Training. In her new role at 16 Handles, she will develop and execute the brand’s training strategy across new store openings and the existing system, strengthening onboarding, operational readiness, and ongoing development to help teams deliver exceptional, consistent experience in every store.

“Following our strongest growth year to date, investing in best-in-class operational and training leadership is essential to supporting our franchisees and sustaining the momentum we’re seeing nationwide,” said Neil Hershman, CEO of 16 Handles. “Patti and Donna are proven franchise operators who know how to build scalable systems, develop high-performing teams, and protect the guest experience so that every new store opens strong and stays strong.”

SOURCE 16 Handles

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