Pet Supplies Plus Earns National Recognition from Forbes, Franchise Times for Customer Service and Franchise Excellence

November 12, 2026 // Franchising.com // LIVONIA, Mich. – A focus on customer experience and business performance continues to set Pet Supplies Plus apart. The pet retail franchise has earned spots on two prominent industry lists, ranking No. 41 on Forbes’ Best Customer Service list, where it has been recognized for the fourth consecutive year, and No. 51 on the Franchise Times Top 400, marking its 23rd consecutive year on the list. As the top-ranked pet retailer for both awards, Pet Supplies Plus’s continued presence on these prestigious rankings demonstrates its commitment to exceptional service, community involvement, and sustained franchise performance.

Across more than 725 locally owned and corporate stores, Pet Supplies Plus puts personalized service at the center of the shopping experience. That starts with an ongoing investment in team member training, which equips store teams with expertise in pet nutrition, wellness, and everyday care, helping them provide tailored guidance and build lasting relationships with their neighbors.

“From offering thoughtful advice to helping a neighbor find the right care for their pet, it’s the everyday interactions that make a lasting difference,” said Chris Rowland, CEO at Pet Supplies Plus. “These recognitions are a testament to the dedication of our team members and franchise owners who make those moments count and help make our stores a meaningful part of the communities they serve.”

That commitment extends beyond the four walls of a store. With community outreach rooted in its DNA, Pet Supplies Plus hosts monthly adoption events, establishes partnerships with local shelters and rescues, promotes sustainability with its in-store recycling program and more. These efforts reinforce the belief that supporting pets also means supporting the people and communities around them. By keeping local engagement initiatives at its core, Pet Supplies Plus’s community-centric franchise model positions the brand for long-term growth.

The Franchise Times Top 400 is an exclusive annual ranking of the largest U.S.-based franchise systems by global systemwide sales, while Forbes’ Best Customer Service list evaluates consumers’ experiences with brands through a survey focused on personal interaction, speed, services and resolution. Together, the rankings highlight Pet Supplies Plus's performance as a national franchise system and its focus on delivering a positive customer experience.

SOURCE Pet Supplies Plus 

###