March 23, 2011 // Franchising.com // COLUMBUS, OH – International Philly Cheesesteak franchise, Charley's Grilled Subs, has received recognition from Franchise Business Review for their hard work and dedication to customer satisfaction. Charley's Grilled Subs has been named one of the top 50 on the 2011 Franchise Satisfaction Award Winners list.
Franchise Business Review surveys thousands of franchise owners annually to find the leaders in the industry with the highest overall franchisee satisfaction. The survey includes 33 benchmark questions, relating to the franchisee's experience and satisfaction as well as market area, business lifestyle, and other demographic questions. Franchise Business Review contacts each franchisee individually with an average franchisee participation rate of 70%.
"We are proud to be recognized as a winner of the 2011 Franchise Satisfaction Award," said James Pa, Charley's Vice President of Brand Management. "The success of Charley's Grilled Subs is based on the franchisees as they are in direct contact with consumers and customer satisfaction is key to our success, growth and retention."
Despite the struggling retail climate, Charley's Grilled Subs continues to be known in franchising for their ability to stay true to their brand, listen to their customers and reinforce the importance of commitment to the community through their Brotherly Love program, which encourages franchise owners to give back through philanthropic programs and community organizations. The restaurant franchise is also proud of their expansion both nationally and internationally with more than 40 openings projected in 2011.
Franchise Business Review is a national franchise market research firm that performs independent surveys of franchisee satisfaction and franchise buyer experiences. The firm's services include commissioned franchise research projects, as well as industry-wide studies of franchisee satisfaction. Franchise Business Review is headquartered in Portsmouth, NH, and can be reached at (603) 433-2270. Visit www.FBR50.com or www.FranchiseBusinessReview.com for more information.
Charley's Grilled Subs is famous for their hot, fresh made-to-order Philly Steak Sandwiches and other 100 percent USDA certified choice steak, chicken and deli subs, gourmet fries and freshly squeezed lemonade. The company, headquartered in Columbus, Ohio, has more than 400 locations worldwide in 44 states and 16 countries. Founded in 1986, more than 90 percent of all Charley's Grilled Subs restaurants are run by franchisees. For more information, go to www.Charleys.com.