February 19, 2013 // Franchising.com // CINCINNATI – Five Home Helpers home care agencies were recently honored as recipients of the 2013 “Best of Home Care Provider of Choice Award” by Home Care Pulse, the top home care quality assurance firm in the nation. The following offices ranked among the highest in the nation in categories such as training, communication, overall quality of care, caregiver performance, and recommendation of services:
“This accomplishment is a true testament to Home Helpers’ long-term dedication to providing quality home care services,” said Emma Dickison, president of Home Helpers and Direct Link. “Our goal has always been simple – to provide exceptional care and make life easier for those in need of a caring, helping hand. We strive to deliver the same quality of care we would expect for our own families, and I can honestly say I would trust the care of my loved ones to all of those honored.”
To qualify for this award, 10 percent of each office’s clients were interviewed each month by Home Care Pulse and asked to rate the care and attention they received. These client satisfaction scores were factored into each location’s overall ranking over a 12-month period. Using satisfaction feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Home Helpers management teams worked to achieve the highest level of excellence possible, thus winning the “Best of Home Care Provider of Choice Award.”
“Our goal at Home Care Pulse is to help agencies reach their goals and deliver the best home care possible, so it’s very rewarding to recognize several Home Helpers locations as a ‘Best of Home Care Provider of Choice,’” said Aaron Marcum, president of Home Care Pulse. “We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. This award shows their communities, clients and caregivers they can rely on Home Helpers for the best care.”
Home Helpers is one of the nation’s leading senior care franchises specializing in comprehensive home healthcare services and companionship. The company provides in-home care for seniors, new and expectant mothers, those recovering from illness or injury and individuals facing lifelong challenges. Caregivers work with clients one-on-one to tailor flexible care plans to meet their specific needs and budgets, with services such as local transportation, light housekeeping, meal preparation, medication reminders and bathing, among others.
For more information about Home Helpers, visit www.HomeHelpers.CC.
For more information about Home Care Pulse, visit www.homecarepulse.com.
Founded in 1997, Cincinnati-based Home Helpers is one of the nation’s leading senior care franchises specializing in comprehensive home healthcare services and companionship for seniors, new and expectant mothers, those recovering from illness or injury and individuals facing lifelong challenges. Home Helpers currently has a presence in more than 600 communities across North America and is seeking qualified franchise candidates in strategic communities throughout the country. Home Helpers does not discriminate against anyone on the basis of religion, race, sex, color, national origin, ethnicity, disability, age or sexual preference in connection with employment or acceptance, treatment, or participation in its programs, services and activities. For more information on Home Helpers and franchising opportunities, visit the company’s Web site at www.HomeHelpers.CC.
Home Care Pulse was founded in 2008 and specializes in research and quality assurance for the private duty home care industry. Their primary focus is measuring client and employee satisfaction for home care agencies. Annually, Home Care Pulse conducts the largest and most trusted national study on the private duty home care industry, and the most recent edition is available at www.privatedutybenchmarking.com.
Home Care Pulse uses research and benchmarking to help agencies improve quality, increase client satisfaction, drive employee loyalty, and grow their businesses. To learn more about the “Best of Home Care” Awards, visit www.bestofhomecare.com.
SOURCE Home Helpers
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