Mr. Rooter® Plumbing and ServiceTitan Announce Global, Strategic Partnership
Two Service Industry Leaders Join Forces to Improve, Streamline Customer Care, and Operations
WACO, Texas (PRWEB) September 29, 2014 - Mr. Rooter® Plumbing, a leader in plumbing and drain cleaning, and ServiceTitan, a premier service management software company, have announced a strategic partnership to create technologically advanced solutions for both the franchisee and the end user.
"We have been working with ServiceTitan for some time to ensure all of our franchisee needs, and the needs of our customers, were addressed before moving forward with an agreement," stated President of Mr. Rooter Plumbing, Mary Kennedy Thompson. "We are confident the capabilities that ServiceTitan offers will help our franchisees grow their revenues, increase their profits and assist in the day-to-day management of their business."
ServiceTitan’s advanced service management software is quickly gaining the company a solid reputation as a quality business partner. "ServiceTitan’s platform is designed to handle the unique needs of the leading franchise companies, thus making it a great fit for the Mr. Rooter Plumbing brand," stated Ara Mahdessian, CEO for ServiceTitan. "We look forward to helping Mr. Rooter Plumbing franchisees exceed expectations with their customers and see improved profit margins with the use of our system."
Some of the advanced capabilities ServiceTitan will offer to Mr. Rooter Plumbing franchisees include:
- Ability for franchise owners to command and operate their business from anywhere, anytime using any smartphone, tablet or computer
- Emails sent to customers with technician photo and bio as well as a follow-up satisfaction survey
- Ability for office staff to book appointments, dispatch jobs, and communicate with field technicians via mobile and iPad application
"Mr. Rooter Plumbing works diligently to ensure we are on the cutting edge of technological advancements," said Thompson. "ServiceTitan is the logical next step in streamlining our operations and processes and we couldn’t be more excited to partner with their team."
About Mr. Rooter®
Established in 1970, Mr. Rooter is an all-franchised, full-service plumbing and drain cleaning company with approximately 300 franchises worldwide. Recognized by Entrepreneur magazine among its "Franchise 500" and Franchise Times Top 200, Mr. Rooter franchisees provide services to both residential and commercial customers. Mr. Rooter is a subsidiary of The Dwyer Group, Inc., family of service franchises. For more information or to find the location nearest you, visit MrRooter.com or MrRooter.ca.
ServiceTitan is the service management software that powers the world’s best service companies. ServiceTitan helps them streamline operations, improve sales, and increase profits, all while making it significantly easier for owners to manage their business. For more information, visit servicetitan.com.
Mr. Rooter LLC