FranConnect Bolsters Customer Operations, Product Management, and Finance with Addition of Executive Team Members
New executive team members will play key roles as the company continues to focus on operational excellence and delivering superior products and services.
March 22, 2017 // Franchising.com // Reston, VA - FranConnect (www.franconnect.com), the leading provider of franchise management software, is proud to announce and welcome three key additions to its executive team: Phil Salopek, Chief Financial Officer; Gabby Wong, Executive Vice President of Customer Operations; and Mike Morper, Senior Vice President of Product Management. These three highly experienced leaders will work with an all-star team of professionals to expand upon FranConnect’s leadership position in the franchising market. They will ensure FranConnect’s products and customer operations meet the highest standards, while maintaining operational excellence and fiscal discipline.
“I am extremely pleased to announce the addition of Phil, Gabby, and Mike. They round out a strong, innovative, and experienced leadership team,” said Christopher Fountain, CEO. “FranConnect has aggressive growth objectives. I am confident the skills and experience embodied in these three new team members will help the company meet and exceed its goals.”
Salopek served as CFO at public and private hyper-growth software companies, including Axent, Broadsoft, and Notable Solutions. He has guided software companies through the entire life cycle, from privately funded startups to high growth public software companies. As CFO at FranConnect, Salopek will work closely with the executive team to ensure growth and success in all aspects of the business.
Wong has a solid record of accomplishment in building scalable customer operations, including professional services, education, customer success, and global customer support operations. She is an industry expert in customer success, voice of the customer, customer experience management, and project and portfolio management. As the Executive Vice President of Customer Operations, Wong will lead and grow a team focused on customer value creation to ensure customer success and the realization of business outcomes.
Morper joins FranConnect with over 20 years of experience leading product and go-to-market execution for business-to-business software companies, including Notable Solutions, Sage Software, and other large successful software companies. As Senior Vice President of Product Management, Morper will lead product management and product marketing teams through well-defined product planning and launch processes. He will work closely with customers to ensure our products remain highly responsive to the market and to ensure FranConnect’s products continue to lead the market.
FranConnect provides proven franchise management software to more than 600 brands and 110,000 franchisees including multi-unit operators and area developers. The company’s customers rely on FranConnect to grow the number of units and make them more successful. Only FranConnect comes with Franchising Built-In™ – exclusive functionality and best practices for the entire franchise lifecycle – so franchisors can more effectively manage, track, and run their business. For more information, visit www.franconnect.com.
Senior Marketing Communications Manager