October 13, 2017 // Franchising.com // MANSFIELD, Ohio - Trent and Angie Dawson, owners of Mr. Rooter Plumbing of Mid-Ohio, a Neighborly company, earned the Mr. Rooter Plumbing Franchisee of the Year Award and Top Gun honors at the 2017 Dwyer Group International Conference held Sept. 24-27 in Orlando, Florida.
The Franchisee of the Year Award is the highest annual honor that can be bestowed upon a Mr. Rooter Plumbing franchisee. The award goes to a franchisee that has consistently, over a period of years, grown a model Mr. Rooter Plumbing business and had exemplary customer service, while developing a talented team of associates. Fellow franchisees view them as approachable and caring.
The Top Gun award goes to franchise owners who achieve top sales and reach operational benchmarks. The Top Gun recipients represent the top 10 percent of Mr. Rooter Plumbing franchise owners across North America.
“The idea of ‘Top Gun’ was established by the Navy in the 1960s as a way to give training and credit to elite fighter pilots,” said Doyle James, president of Mr. Rooter Plumbing, a Neighborly company. “Taking a page from the Naval Top Gun Program, each year we recognize our franchise leaders for their accomplishments and dedication to the trade. It takes dedication, hard work, expertise and commitment to reach the Top Gun goal and we are honored to have these winners on our team.”
The Top Gun designation was inspired by the 1980’s movie of the same moniker. Don Dwyer, the late founder of Mr. Rooter Plumbing, a Neighborly company, parent company, Dwyer Group, initiated the concept. He felt the top franchise owners went the extra mile and did what it took to be exemplary.
“It is such a great honor to receive these awards and our team that works hard every day is a big reason why we were able to achieve this recognition,” said Trent Dawson. “Our success wouldn’t be possible without our amazing team of technicians, office staff and the outstanding support of our family.”
“Trent and Angie are a tremendous asset to the Mr. Rooter Plumbing organization,” said James. “Their high commitment in everything they do is evident to all of us and to their fellow Mr. Rooter Plumbing owners. They continue to set the example for others to follow. We could not be more proud of what they have accomplished, what they have become and what they will continue to do for themselves and the community.”
The Dawsons have owned and operated Mr. Rooter Plumbing of Mid-Ohio, a Neighborly company, since 2008.
Mr. Rooter®, a Neighborly company, is a full-service plumbing and drain cleaning franchise with approximately 300 franchises worldwide. Established in 1970, Mr. Rooter franchisees provide services to both residential and commercial customers. Acquired by Dwyer Group® in 1990, Mr. Rooter is part of Neighborly, a community of home service experts, leveraging Dwyer Group’s nearly 2,500 professional home service experts across 13 brands in the U.S. and Canada with a unique direct service function that provides consumers assistance with nearly all aspects of their home care needs. Neighborly brands include: Aire Serv®, Five Star Painting®, Glass Doctor®, Portland Glass®, Molly Maid®, Mr. Appliance®, Mr. Electric®, Mr. Handyman®, Mr. Rooter®, Protect Painters®, Rainbow International®, Window Genie® and The Grounds Guys®. Additional information about Neighborly can be found at www.GetNeighborly.com. For more information about Mr. Rooter, visit www.MrRooter.com and to learn about franchising opportunities with all Dwyer Group’s Neighborly companies, visit www.leadingtheserviceindustry.com.
Communications Mgr., Mr. Rooter
SOURCE Mr. Rooter®