Golden Chick Partners with Acumera to Enhance Network Security and Connectivity
January 21, 2025 // Franchising.com // AUSTIN, Tex. — Acumera today announced its strategic partnership with Golden Chick. This partnership supports Golden Chick’s mission of ensuring every guest receives an accurate, seamless ordering experience in-store, at the drive-thru, and online, every time.
Golden Chick has made significant strides in restaurant technology, focusing on creating a consistent, integrated guest ordering journey. As part of this initiative, the brand transitioned to the Acumera Secure Edge Platform to address its evolving needs for managed network and security services.
While focusing on growth, the company faced challenges with its previous IT network infrastructure, which lacked the flexibility to seamlessly integrate new technologies.
To address these issues, Golden Chick implemented the Acumera Secure Edge Platform, gaining access to:
- 4G/5G Cellular Internet Backup: Ensures operational continuity by automatically activating during broadband outages, preventing downtime for restaurant applications, and keeping payments flowing.
- Managed Firewall Services: Protects sensitive systems, from POS to guest Wi-Fi, drive-thrus, and kiosks, safeguarding against data breaches and enhancing customer trust.
“We’re extending network security across every touchpoint in the restaurant, from POS systems to guest Wi-Fi, drive-thrus, and kiosks,” said Cynthia Loescher, Vice President of Technology at Golden Chick. “This partnership helps protect our brand and our customers from unwanted data breaches, ensuring a secure and reliable dining experience.”
Since piloting the solution in Q1 2024, more than half of Golden Chick’s locations have transitioned to the Acumera platform, with immediate results. “Our IT support team has noticed significant improvements with Acumera’s reliable network infrastructure,” said Brian Loescher, President of Golden Franchising. “The network visibility provided by Acumera allows us to understand issues remotely, reducing the need for on-site visits and lowering IT support costs.”
SOURCE Golden Chick
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