ServiceScore - Franchising.com
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ServiceScore

When the phone rings, nothing happens until that call is converted to an appointment and the sale is closed. You want to know that your team is maximizing those opportunities, that the brand promise is being delivered and that your marketing investments are paying off. That's where ServiceScore® delivers. We review, analyze and score incoming calls and provide performance reports to franchisees to help their team members convert more callers to customers. Our data and strategic insights help franchisors drive revenue, franchisee profitability and an outstanding customer experience.

Why ServiceScore?

ServiceScore
  • More Customers - Measure that the right people are saying the right things to convert more calls into customers
  • Better Service - Know the quality of the first impression consumers and job seekers have of your brand
  • Easy and Effective - Push reports with call recordings make it simple to train and drive better results

Convert More Calls to Customers

ServiceScore® reports help you coach your team to make trusting connections that convert more inquiry calls to appointments.

Testimonials

With our systemwide average, converting just 1 more call per day drives $100,000 in additional revenue per location. Investing in this proven service to coach improvement pays for itself immediately.

Donnie Carr
CEO, Christian Brothers Automotive

ServiceScore has been a great resource to help improve the quality of our Call Center experience. From providing individual agent scoring reports to sharing strategic recommendations that improve conversion rates, ServiceScore provides valuable support for our rapid growth.

Scott Hoots
Chief Executive Officer, QC Kinetix

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