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NextGen

Stay ahead of the curve with our new focus on NextGen technologies and practices in franchising. This forward-thinking section explores the latest trends shaping the industry, from AI-powered customer engagement and digital transformation to sustainable practices, robotics, and innovative operational models. Dive into expert insights, success stories, and practical strategies to harness these advancements, driving growth and efficiency for the franchises of tomorrow. Whether you're an emerging entrepreneur or a seasoned franchisor, discover how to stay competitive in the ever-evolving franchise landscape.

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Imaginuity
At Imaginuity, we believe that when you know better, you do better. That’s why we connect Human Intelligence, Data Intelligence, and Artificial Intelligence to make marketing perform better for multi-location and franchise brands.
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Dogtopia
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Dogtopia
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Dogtopia
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Charles Graham carries on his family's 50-year legacy with Captain D's while preparing his children for future ownership
  • Kevin Behan
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Mother and two daughters build business together as multi-unit franchisee partners
  • Colleen McMillar
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After years of watching his father operate a franchise business, Andy Hunter has partnered with his dad on three Jeremiah's Italian Ice units
  • Kevin Behan
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Second-generation owner gains valuable experience from his parents while being a franchise partner with them at a Sola Salons location in Boulder, Colorado
  • Kevin Behan
  • 1,583 Reads 8 Shares
Second-generation franchisees should embrace the foundation of what their parent built while also adding new qualities to the business
  • Travis Lehr, O.D.
  • 2,782 Reads 56 Shares
Multi-unit franchisee carries on her mother's legacy in senior care services
  • Kevin Behan
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Franchise executives weigh in on strategies to increase their closing rates on the leads they receive
  • Katherine LeBlanc
  • 3,202 Reads 9 Shares
Advances in technology can enhance the customer experience while also improving back-end operations
  • Kevin Behan
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Franchise brands are increasingly using digital platforms to reach customers and franchise prospects
  • Brenda Febbo
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When communicating with prospects, the power is in pairing automation with personalization
  • Dennis Leskowski
  • 2,516 Reads 4 Shares
Franchise executives shared what they are seeing in frandev and how technology is helping reach candidates
  • Kevin Behan
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Hot Dish Advertising
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Hot Dish Advertising
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Hot Dish Advertising
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How AI-driven ad platforms are reshaping national and local performance at scale
  • Steve Buors
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New annual report shows an increase in how franchise development teams are using artificial intelligence
  • Franchise Update Media
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It's time to leave the AI parlor tricks behind and share your unified message to potential franchisees
  • Jack Monson
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AI platforms can assist marketing teams by streamlining production and increasing overall efficiency
  • Jodi Boyce
  • 4,645 Reads 4 Shares
Franchise tech isn't about building for a brand or a store; it's about building for both
  • Dennis Leskowski
  • 4,158 Reads 1 Shares
AI succeeds when focused on critical challenges, fits into existing operations, and measured by real outcomes
  • Gary Liskovich
  • 4,549 Reads 36 Shares
Franchise leaders at FCXC 2025 stressed a balance: use tech smartly, but never lose the human connection that builds trust
  • Kerry Pipes
  • 3,675 Reads 4 Shares
Franchisors handle much of the work in researching and implementing technology solutions for the entire system
  • Stefan Figley
  • 5,599 Reads 14 Shares
AI is everywhere these days. What can it do for you?
  • Eddy Goldberg
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By centralizing and thoughtfully integrating AI, franchisors can help their networks thrive
  • Dennis Leskowski
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Angry Crab Shack
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Angry Crab Shack
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Angry Crab Shack
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When technology, operations, and marketing are aligned, the result scales effortlessly across the franchise system
  • Paul Molinari and Paul Wilbur
  • 4,256 Reads 10 Shares
Franchises are increasingly using AI agents to quickly respond to inquiries, follow up with leads to help scale their system
  • Unnat Bak
  • 4,825 Reads 11 Shares
Making the right choice about technology can reshape a franchise's path to growth
  • Dennis Leskowski
  • 4,324 Reads 25 Shares
Advancements offer franchise owners fresh ways to help them thrive
  • Tij Bedi
  • 4,355 Reads 7 Shares
Placing an increased focus on personalized AI interaction can lead to greater customer satisfaction and loyalty
  • Kevin Behan
  • 7,749 Reads 5 Shares
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