Consumer Experience News, Views, and Reviews: July 2023

Welcome to the July edition of FCXR, the Franchise Consumer Experience Report! If you have news items, trends, reports, or studies you think will be useful to franchise consumer marketers looking to navigate 2023, please forward them our way! And now, the news…

Customer Experience Management Market Poised for Remarkable Growth

AI Beyond the Buzzwords: Choosing the Right Automations To Elevate the Customer Experience

ChatGPT: Beneficial or Detrimental to Customer Experience?

Making Social Media Relevant: How Local Should Social Media Marketing Be?

Social Media Examiner’s 15th Annual Social Media Marketing Report

Top 6 Kid-Friendly Things Families Want from Fast Casual Brands

10 Emerging Casual-Dining Restaurant Chains Consumers Love

Will Panera’s Grocery Rewards Platform Drive Cafe Traffic?

FTC Proposes New Regulations Outlawing Fake Reviews

Out of Home Has Changed—It’s Time for Marketers to Catch Up

Guide: “A Creative Approach to In-App Advertising”

Evolve to a Member Services Model for More Precise Targeting and Measurement?