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Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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BoeFly
BoeFly drives growth by delivering financially qualified candidates increasing lead-to-franchisee conversion, and helping franchisees secure financing. BoeFly has supported more than 600 unique brands since 2014.
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The Vitamin Shoppe
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The Vitamin Shoppe
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The Vitamin Shoppe
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Does your organization understand the power of the service strategy?
  • John Tschohl
  • 1,213 Reads
Customer experience experts suggest organizations need to break down their silos and share data for the best CX results.
  • M. Scott Morris
  • 1,265 Reads 11 Shares
Our August roundup of consumer experience news and trends
  • Eddy Goldberg
  • 986 Reads
Frontline workers often get the recognition, but those working behind the scenes also need to know the real and meaningful effects they have on customers.
  • John DiJulius
  • 1,555 Reads
6 steps for service recovery when faced with an irate customer
  • John Tschohl
  • 1,625 Reads
Integrating digital technology brings your customer greater value by providing a consistent digital experience (DX).
  • John DiJulius
  • 1,784 Reads 3 Shares
Our July roundup of consumer experience news and trends
  • Eddy Goldberg
  • 1,357 Reads
Build (or improve) your customer service culture with these 9 principles
  • John Tschohl
  • 2,840 Reads 9 Shares
Training your frontline employees on listening skills can significantly boost the success of your units
  • Bob Phibbs
  • 1,599 Reads 1 Shares
How to get your customer service staff to be present and provide genuine hospitality during their interactions with customers.
  • John DiJulius
  • 2,344 Reads 12 Shares
Looking for love? Consumer love, that is, in a changing world of online customer reviews and influencers
  • Eddy Goldberg
  • 2,725 Reads 6 Shares
Buddy's Home Furnishings
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Buddy's Home Furnishings
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Buddy's Home Furnishings
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Using AI-powered brand intelligence on a hyperlocal level is key to improving your customers’ experience
  • Cynthia Sener
  • 4,352 Reads 6 Shares
Creating an environment where employees like to work also creates consistent customer service at all your locations.
  • John DiJulius
  • 2,209 Reads 4 Shares
1 ways to improve your customer service and make 2023 your best year ever!
  • John DiJulius
  • 2,212 Reads 6 Shares
Looking for a consumer marketing advantage in 2023 (and who isn’t)? Here are10 books on creating your brand’s best possible customer experience
  • Eddy Goldberg
  • 2,363 Reads 3 Shares
Good service won’t get you into the game; you need to provide service that is relentlessly awesome
  • John Tschohl
  • 1,949 Reads 5 Shares
Our first-of-the-year roundup of consumer experience news, trends, and other developments!
  • Eddy Goldberg
  • 2,327 Reads 3 Shares
As franchise consumer marketers seek a competitive advantage in the battle for both customers and employees, these blogs, podcasts, and videos are sure to help!
  • Eddy Goldberg
  • 2,196 Reads 3 Shares
11 ways to improve your customer service and make 2023 your best CX year ever!
  • John DiJulius
  • 3,123 Reads 33 Shares
Only a few companies have a practice of calling their customers by name. You should be one of them
  • John Tschohl
  • 2,567 Reads 6 Shares
Covid sent employees packing and negated one of your most important differentiators: great customer service. Time to fix it in 2023!
  • John Tschohl
  • 1,957 Reads
Scooter's Coffee
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Scooter's Coffee
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Scooter's Coffee
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As a recession looms, history shows that great customer experience brands outperform in any economy - how’s yours doing?
  • John DiJulius
  • 3,566 Reads 8 Shares
Our November roundup of consumer experience–related news, trends, and other developments!
  • Eddy Goldberg
  • 2,073 Reads 1 Shares
These 5 companies are reaping the financial benefits of making customer service a top priority.
  • John Tschohl
  • 2,883 Reads 4 Shares
The customer service experience provided during “grudge buys” can impact future decision processes and purchase behaviors
  • John DiJulius
  • 3,304 Reads 1 Shares
Today’s “all hands on deck” response to the labor shortage is leading many frontline employees and CSRs down the path of burnout. They’re not happy.
  • John DiJulius
  • 2,388 Reads 1 Shares
The Great Adjustment means it’s time to review what is working, what is not, and why customer experience training is essential
  • John DiJulius
  • 3,913 Reads 27 Shares
If there’s one thing today’s customers want, it’s speed. How much friction does your brand have delivering that?
  • John Tschohl
  • 2,926 Reads 3 Shares
How you can build a service culture plan that makes your company a more trusted and well-liked business.
  • John Tschohl
  • 3,985 Reads 6 Shares
Our September roundup of consumer marketing news, trends, and other developments!
  • Eddy Goldberg
  • 4,964 Reads
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