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Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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Clayton Kendall
Clayton Kendall provides franchise communities nationwide with comprehensive branded merchandise programs leading to greater brand exposure, cost-savings, streamlined operations and brand compliance.
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How to launch a successful customer service initiative that is both effective and long-lasting
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4 tips on why empowering employees to repair customer service failures will contribute mightily to your bottom line
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When is the best time to invest in your customer experience? 18 months ago! When is the second-best time? NOW! Now is the time to make your organization’s customer experience your single biggest competitive advantage.
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Six steps that will help create an exceptional service culture at your business.
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What your customers experience beats your marketing every time.
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Here's a handy, helpful list of conversational "Nevers & Always" tips for building better relationships.
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