Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
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Despite many companies and employees feeling good about their customer service, improvements are needed to boost business results
- John Tschohl
- 1,498 Reads 1 Shares
Franchisors need to deeply understand their patrons and anticipate their needs
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Increased role of AI in franchise operations takes center stage at this year's conference
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Marketing professionals from Premium Service Brands, Zaxby's, Buzz Franchise Brands, and Moran Family of Brands discuss how teamwork elevates the guest experience
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Retaining customers is an essential part of a business' success now and in the future
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Franchise Update digs into nontraditional locations, customer experience, and the University of Louisville's Yum! Center for Global Franchise Excellence
- Kerry Pipes
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Eliminate whatever gets in the way of people doing business with you
- John Tschohl
- 1,526 Reads 5 Shares
The right location isn't as important as the experience your brand consistently delivers
- John DiJulius
- 1,811 Reads 2 Shares
By offering high-quality products and services, franchisors provide profitable revenue streams for franchisees
- Kevin Behan
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Mobile brands can engage with customers through convenience and personalization
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CMO/COO Summit to focus on greater collaboration between franchise marketing and operations
- Franchise Update Media
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The Franchise Customer Experience Certification program links CX strength with profitability
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- 2,114 Reads 6 Shares
Make it easy for your customers to complain--as long as you've trained your staff to handle it professionally
- John DiJulius
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Take your consumer service to the next level at the 2024 Franchise Customer Experience Conference, June 17-20 in Atlanta
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Boost profitability and employee satisfaction with a culture that places customer experience first
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Act quickly and take responsibility when dealing with customer complaints
- John Tschohl
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The Franchise Customer Experience Conference (FCXC) returns to Atlanta June 17-20 for the annual gathering of franchise marketing pros
- Annie Oeth & Eddy Goldberg
- 1,983 Reads
Customer service expert John Tschohl outlines 6 foundational steps franchisees can take to deliver great customer service
- John Tschohl
- 2,037 Reads 2 Shares
Make sure you are training your employees on soft skills
- John DiJulius
- 2,661 Reads 2 Shares
By testing service aptitude, you can boost your employees' ability to serve customers.
- John DiJulius
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Franchisee Greg Thomas innovatively promotes Great Clips, distinguishing it from competitors with engaging experiences, NASCAR sponsorships, and unique promotions
- M. Scott Morris
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Successful franchisees keep looking for ways to serve their customers' current and future needs.
- M. Scott Morris
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How United Franchise Group's focus on the customer experience and its 11 brands drives franchisee profits
- Franchise Update Media
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Team members need to know they're in position to affect the choices customers make.
- M. Scott Morris
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6 ways to become a top customer service company in 2024
- John DiJulius
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Our February roundup of consumer experience news and trends
- Eddy Goldberg
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Exceptional customer service is the least-expensive tool you have to grow your business.
- John Tschohl
- 2,206 Reads 3 Shares
Suitable candidates will appreciate knowing that your screening process ensures a “jerk-free” environment.
- John DiJulius
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BKIFG transforms customer and employee engagement with a unique FORD allowance program, encouraging personalized gestures and positive experiences, fostering a strong company culture and exceptional growth.
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Our January roundup of consumer experience news and trends
- Eddy Goldberg
- 2,212 Reads
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