Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
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New Study Finds Customer "Feeling" Is More Impactful In Influencing Purchasing Decision And Brand Loyalty Than Any Other Factor.
- Multi-Unit Franchisee
- 776 Reads 10 Shares
The five "P's" of customer experience leadership - and how they can work for you.
- Chad Storlie
- 879 Reads 13 Shares
Customer surveys like NPS are useful, but require moving beyond the numbers.
- Chad Storlie
- 1,138 Reads 12 Shares
How Your Employees Can Handle Irrational Customers With A Calm, Effective Approach.
- John DiJulius
- 1,202 Reads 33 Shares
"World-Class" Customer Service Gives You An Opportunity To Create Customers For Life.
- John DiJulius
- 1,095 Reads 20 Shares
If A Problem Arises With A Customer, Turn It Into An Opportunity To Own That Customer For Life.
- John DiJulius
- 1,012 Reads 3 Shares
What do the best customer experience brands do differently?
- John DiJulius
- 1,262 Reads 25 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
- John Tschohl
- 862 Reads 4 Shares
4 tips on providing consumers with the convenience and choices they want.
- Charles Bonfiglio
- 2,179 Reads 36 Shares
Customer loyalty may be your most important metric of success.
- Chad Storlie
- 7,253 Reads 62 Shares
Tips and tactics for optimizing the customer experience and the bottom line.
- Chad Storlie
- 2,013 Reads 25 Shares
How smartphone addiction is harming our people skills and creativity.
- John DiJulius
- 1,707 Reads 19 Shares
Are you training your front-line employees to deliver world-class customer service?
- John DiJulius
- 2,325 Reads 28 Shares
Can a company's customer service go from bad to great?
- John DiJulius
- 1,238 Reads 9 Shares
How 3 positive guest experiences create loyal customers at Stoner's Pizza Joint
- Nick Bergelt
- 1,945 Reads 13 Shares
Can your brand's front-line customer service go from bad to great?
- John DiJulius
- 7,494 Reads 16 Shares
There is absolutely no greater skill that can be acquired and constantly worked at that can have a bigger impact on us personally and professionally than the ability to build an instant rapport with others, whether they are an acquaintance, customer, co-worker, or a total stranger.
- John DiJulius
- 5,000 Reads 19 Shares
Branding is no longer about building perception in your customer's mind. In the age of smartphones and social media, customer experience is the new branding.
- John DiJulius
- 6,080 Reads 83 Shares
How 7 franchisees are using their loyalty programs to attract and retain customers.
- Sara Wykes
- 3,026 Reads 37 Shares
One of my close friends called me and said his son, who had recently graduated college, was looking for a good financial services firm he could do business with in the city where he was living.
- John DiJulius
- 5,864 Reads 12 Shares
How many times have you heard, "A smile is free. It costs absolutely nothing to give but can mean the world to the person who receives it?"
- John DiJulius
- 5,420 Reads 33 Shares
To be a professional disruptor, you must be willing to take risks. This means you must be willing to fail.
- John DiJulius
- 4,438 Reads 8 Shares
Why did the retail industry have a dismal 2017 despite high consumer confidence, historically low unemployment, and a growing U.S. economy? Typically these are the perfect conditions for retailers.
- John DiJulius
- 9,712 Reads 16 Shares
Most franchise company leaders preach to their home office team that they also have customers: operations, development, marketing, field reps, and all the other corporate employees who franchisees count on every day to deliver what they need to serve their own customers.
- John DiJulius
- 24,899 Reads 11 Shares
Dealing with customer complaints that make it to senior executives is a critically important strategy.
- John DiJulius
- 4,267 Reads 5 Shares
These five "big picture" customer service lessons, observations, and accompanying advice may not qualify as future deathbed regrets for many CEOs, but they should.
- John DiJulius
- 2,176 Reads 14 Shares
Customer service guru John DiJulius draws customer service lessons from United Airlines' latest gaffe.
- John DiJulius
- 3,800 Reads 17 Shares
Learn how to teach your Millennial employees the skills of customer service - and improve everyone's' experience!
- Katie Mares
- 2,478 Reads
Customer service guru John DiJulius highlights his readers' Top 10 favorite articles from last year.
- John DiJulius
- 2,581 Reads 1 Shares
Social media marketing news you can use. This week: 1) Instagram is the clear leader in online photo sharing; 2) What are Twitter Moments, and how can you use them to market your brand?; 3) Huggies provides a good model for how to use Facebook and Twitter to engage; and 4) Facebook CEO Mark Zuckerberg plans a 50-state listening tour in 2017.
- Daniel Lieberman
- 2,169 Reads
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