Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
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March 10th, 2020
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Annual Franchise Marketing Report looks at how brands measure the customer experience
- Eddy Goldberg
- 1,459 Reads 34 Shares
Customer complaints can be your brand's best friend - if you respond quickly, make it right, and fix the problem.
- Alex Zlatin
- 2,236 Reads 20 Shares
4 service recovery techniques to keep your customers coming back.
- John Tschohl
- 2,077 Reads 35 Shares
Welcome to the Relationship Economy!
- John DiJulius
- 2,313 Reads 20 Shares
How investing in customer service can boost your bottom line.
- John Tschohl
- 1,849 Reads 9 Shares
5 traits are required to building successful relationships.
- John DiJulius
- 1,435 Reads 23 Shares
How healthy is your relationship with the Relationship Economy?
- John DiJulius
- 1,155 Reads 4 Shares
To retain your customers, pair technology with a human touch.
- Kurt Krake
- 2,011 Reads 34 Shares
Customer service problem? Train and empower your employees to be superheroes and build loyalty for life.
- John DiJulius
- 1,569 Reads 24 Shares
3 tips for making your interview process ungameable.
- John DiJulius
- 1,761 Reads 41 Shares
Customer service guru John DiJulius has collected his 26 best customer service quotes - and wants to hear yours!
- John DiJulius
- 2,301 Reads 61 Shares
The #1 skill a great leader must learn to master.
- John DiJulius
- 1,038 Reads 14 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
- John DiJulius
- 1,993 Reads 43 Shares
What is the one best thing customer experience brands do differently?
- John DiJulius
- 1,787 Reads 16 Shares
New Study Finds Customer "Feeling" Is More Impactful In Influencing Purchasing Decision And Brand Loyalty Than Any Other Factor.
- Multi-Unit Franchisee
- 1,720 Reads 40 Shares
The five "P's" of customer experience leadership - and how they can work for you.
- Chad Storlie
- 1,964 Reads 27 Shares
Customer surveys like NPS are useful, but require moving beyond the numbers.
- Chad Storlie
- 2,076 Reads 19 Shares
How Your Employees Can Handle Irrational Customers With A Calm, Effective Approach.
- John DiJulius
- 1,629 Reads 33 Shares
"World-Class" Customer Service Gives You An Opportunity To Create Customers For Life.
- John DiJulius
- 1,595 Reads 20 Shares
If A Problem Arises With A Customer, Turn It Into An Opportunity To Own That Customer For Life.
- John DiJulius
- 1,447 Reads 3 Shares
What do the best customer experience brands do differently?
- John DiJulius
- 1,682 Reads 25 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
- John Tschohl
- 1,324 Reads 4 Shares
4 tips on providing consumers with the convenience and choices they want.
- Charles Bonfiglio
- 2,686 Reads 42 Shares
Customer loyalty may be your most important metric of success.
- Chad Storlie
- 8,597 Reads 70 Shares
Tips and tactics for optimizing the customer experience and the bottom line.
- Chad Storlie
- 2,966 Reads 29 Shares
How smartphone addiction is harming our people skills and creativity.
- John DiJulius
- 2,591 Reads 19 Shares
Are you training your front-line employees to deliver world-class customer service?
- John DiJulius
- 2,844 Reads 37 Shares
Can a company's customer service go from bad to great?
- John DiJulius
- 1,561 Reads 9 Shares
How 3 positive guest experiences create loyal customers at Stoner's Pizza Joint
- Nick Bergelt
- 2,451 Reads 13 Shares
Can your brand's front-line customer service go from bad to great?
- John DiJulius
- 7,986 Reads 16 Shares
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