Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
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October 9th, 2019
 The premier franchise event in the Western US market. Concepts meet face-to-face with qualified prospects eager to start a business. Whether you’re looking to expand domestically or internationally, sell area developments or master licenses, FEW is the pe
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To retain your customers, pair technology with a human touch.
- Kurt Krake
- 1,557 Reads 32 Shares
Customer service problem? Train and empower your employees to be superheroes and build loyalty for life.
- John DiJulius
- 1,295 Reads 24 Shares
3 tips for making your interview process ungameable.
- John DiJulius
- 1,449 Reads 38 Shares
Customer service guru John DiJulius has collected his 26 best customer service quotes - and wants to hear yours!
- John DiJulius
- 1,946 Reads 47 Shares
The #1 skill a great leader must learn to master.
- John DiJulius
- 842 Reads 13 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
- John DiJulius
- 1,481 Reads 21 Shares
What is the one best thing customer experience brands do differently?
- John DiJulius
- 1,467 Reads 16 Shares
New Study Finds Customer "Feeling" Is More Impactful In Influencing Purchasing Decision And Brand Loyalty Than Any Other Factor.
- Multi-Unit Franchisee
- 1,425 Reads 40 Shares
The five "P's" of customer experience leadership - and how they can work for you.
- Chad Storlie
- 1,544 Reads 22 Shares
Customer surveys like NPS are useful, but require moving beyond the numbers.
- Chad Storlie
- 1,603 Reads 17 Shares
How Your Employees Can Handle Irrational Customers With A Calm, Effective Approach.
- John DiJulius
- 1,434 Reads 33 Shares
"World-Class" Customer Service Gives You An Opportunity To Create Customers For Life.
- John DiJulius
- 1,341 Reads 20 Shares
If A Problem Arises With A Customer, Turn It Into An Opportunity To Own That Customer For Life.
- John DiJulius
- 1,242 Reads 3 Shares
What do the best customer experience brands do differently?
- John DiJulius
- 1,488 Reads 25 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
- John Tschohl
- 1,071 Reads 4 Shares
4 tips on providing consumers with the convenience and choices they want.
- Charles Bonfiglio
- 2,448 Reads 39 Shares
Customer loyalty may be your most important metric of success.
- Chad Storlie
- 7,896 Reads 67 Shares
Tips and tactics for optimizing the customer experience and the bottom line.
- Chad Storlie
- 2,477 Reads 28 Shares
How smartphone addiction is harming our people skills and creativity.
- John DiJulius
- 2,087 Reads 19 Shares
Are you training your front-line employees to deliver world-class customer service?
- John DiJulius
- 2,583 Reads 31 Shares
Can a company's customer service go from bad to great?
- John DiJulius
- 1,400 Reads 9 Shares
How 3 positive guest experiences create loyal customers at Stoner's Pizza Joint
- Nick Bergelt
- 2,200 Reads 13 Shares
Can your brand's front-line customer service go from bad to great?
- John DiJulius
- 7,719 Reads 16 Shares
There is absolutely no greater skill that can be acquired and constantly worked at that can have a bigger impact on us personally and professionally than the ability to build an instant rapport with others, whether they are an acquaintance, customer, co-worker, or a total stranger.
- John DiJulius
- 5,212 Reads 19 Shares
Branding is no longer about building perception in your customer's mind. In the age of smartphones and social media, customer experience is the new branding.
- John DiJulius
- 6,278 Reads 83 Shares
How 7 franchisees are using their loyalty programs to attract and retain customers.
- Sara Wykes
- 3,301 Reads 37 Shares
One of my close friends called me and said his son, who had recently graduated college, was looking for a good financial services firm he could do business with in the city where he was living.
- John DiJulius
- 6,083 Reads 12 Shares
How many times have you heard, "A smile is free. It costs absolutely nothing to give but can mean the world to the person who receives it?"
- John DiJulius
- 5,612 Reads 33 Shares
To be a professional disruptor, you must be willing to take risks. This means you must be willing to fail.
- John DiJulius
- 4,676 Reads 8 Shares
Why did the retail industry have a dismal 2017 despite high consumer confidence, historically low unemployment, and a growing U.S. economy? Typically these are the perfect conditions for retailers.
- John DiJulius
- 9,906 Reads 16 Shares
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