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Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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Annual Franchise Marketing Report looks at how brands measure the customer experience
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Customer complaints can be your brand's best friend - if you respond quickly, make it right, and fix the problem.
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4 service recovery techniques to keep your customers coming back.
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Welcome to the Relationship Economy!
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How investing in customer service can boost your bottom line.
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5 traits are required to building successful relationships.
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How healthy is your relationship with the Relationship Economy?
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To retain your customers, pair technology with a human touch.
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Customer service problem? Train and empower your employees to be superheroes and build loyalty for life.
  • John DiJulius
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3 tips for making your interview process ungameable.
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Customer service guru John DiJulius has collected his 26 best customer service quotes - and wants to hear yours!
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The #1 skill a great leader must learn to master.
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Customer service mistakes are a chance for you to save the day--and create a customer for life.
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What is the one best thing customer experience brands do differently?
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New Study Finds Customer "Feeling" Is More Impactful In Influencing Purchasing Decision And Brand Loyalty Than Any Other Factor.
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The five "P's" of customer experience leadership - and how they can work for you.
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Customer surveys like NPS are useful, but require moving beyond the numbers.
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How Your Employees Can Handle Irrational Customers With A Calm, Effective Approach.
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"World-Class" Customer Service Gives You An Opportunity To Create Customers For Life.
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If A Problem Arises With A Customer, Turn It Into An Opportunity To Own That Customer For Life.
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What do the best customer experience brands do differently?
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Customer service mistakes are a chance for you to save the day--and create a customer for life.
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4 tips on providing consumers with the convenience and choices they want.
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Customer loyalty may be your most important metric of success.
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Tips and tactics for optimizing the customer experience and the bottom line.
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How smartphone addiction is harming our people skills and creativity.
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Are you training your front-line employees to deliver world-class customer service?
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Can a company's customer service go from bad to great?
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How 3 positive guest experiences create loyal customers at Stoner's Pizza Joint
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