Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
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Here's a handy, helpful list of conversational "Nevers & Always" tips for building better relationships.
- John DiJulius
- 1,236 Reads 1 Shares
How to overcome being relationship disadvantaged in a digital economy?
- John DiJulius
- 2,214 Reads 30 Shares
Annual Franchise Marketing Report looks at how brands measure the customer experience
- Eddy Goldberg
- 1,662 Reads 34 Shares
Customer complaints can be your brand's best friend - if you respond quickly, make it right, and fix the problem.
- Alex Zlatin
- 2,561 Reads 20 Shares
4 service recovery techniques to keep your customers coming back.
- John Tschohl
- 2,229 Reads 35 Shares
Welcome to the Relationship Economy!
- John DiJulius
- 2,573 Reads 21 Shares
How investing in customer service can boost your bottom line.
- John Tschohl
- 2,018 Reads 9 Shares
5 traits are required to building successful relationships.
- John DiJulius
- 1,807 Reads 23 Shares
How healthy is your relationship with the Relationship Economy?
- John DiJulius
- 1,266 Reads 4 Shares
To retain your customers, pair technology with a human touch.
- Kurt Krake
- 2,148 Reads 34 Shares
Customer service problem? Train and empower your employees to be superheroes and build loyalty for life.
- John DiJulius
- 1,653 Reads 24 Shares
3 tips for making your interview process ungameable.
- John DiJulius
- 1,871 Reads 41 Shares
Customer service guru John DiJulius has collected his 26 best customer service quotes - and wants to hear yours!
- John DiJulius
- 2,422 Reads 62 Shares
The #1 skill a great leader must learn to master.
- John DiJulius
- 1,112 Reads 14 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
- John DiJulius
- 2,135 Reads 43 Shares
What is the one best thing customer experience brands do differently?
- John DiJulius
- 1,910 Reads 16 Shares
New Study Finds Customer "Feeling" Is More Impactful In Influencing Purchasing Decision And Brand Loyalty Than Any Other Factor.
- Multi-Unit Franchisee
- 1,849 Reads 40 Shares
The five "P's" of customer experience leadership - and how they can work for you.
- Chad Storlie
- 2,299 Reads 33 Shares
Customer surveys like NPS are useful, but require moving beyond the numbers.
- Chad Storlie
- 2,408 Reads 25 Shares
How Your Employees Can Handle Irrational Customers With A Calm, Effective Approach.
- John DiJulius
- 1,721 Reads 33 Shares
"World-Class" Customer Service Gives You An Opportunity To Create Customers For Life.
- John DiJulius
- 1,684 Reads 20 Shares
If A Problem Arises With A Customer, Turn It Into An Opportunity To Own That Customer For Life.
- John DiJulius
- 1,548 Reads 3 Shares
What do the best customer experience brands do differently?
- John DiJulius
- 1,789 Reads 25 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
- John Tschohl
- 1,407 Reads 4 Shares
4 tips on providing consumers with the convenience and choices they want.
- Charles Bonfiglio
- 2,811 Reads 44 Shares
Customer loyalty may be your most important metric of success.
- Chad Storlie
- 8,989 Reads 75 Shares
Tips and tactics for optimizing the customer experience and the bottom line.
- Chad Storlie
- 3,368 Reads 35 Shares
How smartphone addiction is harming our people skills and creativity.
- John DiJulius
- 2,790 Reads 19 Shares
Are you training your front-line employees to deliver world-class customer service?
- John DiJulius
- 2,941 Reads 37 Shares
Can a company's customer service go from bad to great?
- John DiJulius
- 1,644 Reads 9 Shares
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