Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
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December 23rd, 2019
 Franchise Update Media (FUM) is the trusted resource for the franchise industry. For 30 years, FUM has been the leader in providing valuable conferences, print publications and digital properties for Franchisors, Franchisees and Franchise Prospects.
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How investing in customer service can boost your bottom line.
- John Tschohl
- 1,681 Reads 9 Shares
5 traits are required to building successful relationships.
- John DiJulius
- 1,159 Reads 22 Shares
How healthy is your relationship with the Relationship Economy?
- John DiJulius
- 1,068 Reads 4 Shares
To retain your customers, pair technology with a human touch.
- Kurt Krake
- 1,870 Reads 33 Shares
Customer service problem? Train and empower your employees to be superheroes and build loyalty for life.
- John DiJulius
- 1,472 Reads 24 Shares
3 tips for making your interview process ungameable.
- John DiJulius
- 1,578 Reads 38 Shares
Customer service guru John DiJulius has collected his 26 best customer service quotes - and wants to hear yours!
- John DiJulius
- 2,190 Reads 61 Shares
The #1 skill a great leader must learn to master.
- John DiJulius
- 950 Reads 13 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
- John DiJulius
- 1,646 Reads 21 Shares
What is the one best thing customer experience brands do differently?
- John DiJulius
- 1,678 Reads 16 Shares
New Study Finds Customer "Feeling" Is More Impactful In Influencing Purchasing Decision And Brand Loyalty Than Any Other Factor.
- Multi-Unit Franchisee
- 1,610 Reads 40 Shares
The five "P's" of customer experience leadership - and how they can work for you.
- Chad Storlie
- 1,835 Reads 27 Shares
Customer surveys like NPS are useful, but require moving beyond the numbers.
- Chad Storlie
- 1,805 Reads 18 Shares
How Your Employees Can Handle Irrational Customers With A Calm, Effective Approach.
- John DiJulius
- 1,556 Reads 33 Shares
"World-Class" Customer Service Gives You An Opportunity To Create Customers For Life.
- John DiJulius
- 1,490 Reads 20 Shares
If A Problem Arises With A Customer, Turn It Into An Opportunity To Own That Customer For Life.
- John DiJulius
- 1,378 Reads 3 Shares
What do the best customer experience brands do differently?
- John DiJulius
- 1,614 Reads 25 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
- John Tschohl
- 1,243 Reads 4 Shares
4 tips on providing consumers with the convenience and choices they want.
- Charles Bonfiglio
- 2,573 Reads 42 Shares
Customer loyalty may be your most important metric of success.
- Chad Storlie
- 8,237 Reads 68 Shares
Tips and tactics for optimizing the customer experience and the bottom line.
- Chad Storlie
- 2,779 Reads 28 Shares
How smartphone addiction is harming our people skills and creativity.
- John DiJulius
- 2,391 Reads 19 Shares
Are you training your front-line employees to deliver world-class customer service?
- John DiJulius
- 2,760 Reads 37 Shares
Can a company's customer service go from bad to great?
- John DiJulius
- 1,505 Reads 9 Shares
How 3 positive guest experiences create loyal customers at Stoner's Pizza Joint
- Nick Bergelt
- 2,369 Reads 13 Shares
Can your brand's front-line customer service go from bad to great?
- John DiJulius
- 7,884 Reads 16 Shares
There is absolutely no greater skill that can be acquired and constantly worked at that can have a bigger impact on us personally and professionally than the ability to build an instant rapport with others, whether they are an acquaintance, customer, co-worker, or a total stranger.
- John DiJulius
- 5,331 Reads 19 Shares
Branding is no longer about building perception in your customer's mind. In the age of smartphones and social media, customer experience is the new branding.
- John DiJulius
- 6,389 Reads 83 Shares
How 7 franchisees are using their loyalty programs to attract and retain customers.
- Sara Wykes
- 3,474 Reads 37 Shares
One of my close friends called me and said his son, who had recently graduated college, was looking for a good financial services firm he could do business with in the city where he was living.
- John DiJulius
- 6,237 Reads 12 Shares
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