Multi-Unit Franchisee Magazine Issue III, 2026: Leader of the Pack
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Multi-Unit Franchisee Magazine: Leader of the Pack

Q3 | 2026

Leader of the Pack

Dogtopia's Kayla Seely Builds High-Performing Teams

Dine Brands Global, Inc.
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Dine Brands Global, Inc.
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Dine Brands Global, Inc.
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The People Business: Former Driver Now Operates 160 Domino's Locations
Brian Bailey's operation is the largest Domino's franchise organization in the U.S.
Kevin Behan
Moments of Connection: Leader Builds a Flavorful Franchise Brand
Amy Freeman, CEO of The Spice & Tea Exchange, focuses on franchisee success, company culture, and guest experience
Kerry Pipes
Reaching 100: Dunkin' Franchisee Invests in Long-Term Growth
Dave Baumgartner says his business' rapid expansion comes from developing people and building infrastructure for success
Kevin Behan
Catching the Spirit: Franchisee Finds His Place as a Smoothie Operator
James Bullock left a successful medical sales career to build a 14-unit Tropical Smoothie Cafe business
Kevin Behan
From Curbside to Cardio: Former Waste Operator Finds Fitness Success
After selling a garbage collection company, Paola Horvath grew Orangetheory Fitness from 3 studios to 19
Kevin Behan
Golden Arches of Opportunity: McDonald's franchisee turns $400 into North Texas success
Andy Kumar builds a culture centered on leadership development, operational excellence, and community impact
Kevin Behan
Dogtopia
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Growing With Grit: Former Marine Scales Through Discipline and Acquisitions
U.S. Marine veteran Cheston Syma applies hard lessons to build a multi-brand portfolio spanning nearly 50 locations
Kevin Behan
The 2026 Multi-Unit 50: A Snapshot of Scale
The 2026 Multi-Unit 50 rankings highlight the brands with the largest total number of multi-unit franchisees and the highest percentage by brand
Ambika Oberoi
Numbers Don't Lie: Small Metrics Can Create Big Results
Tracking the right metrics, spotting small profit leaks, and acting early can turn data into strong performance
Helen Bond
Retention Builds Results: Employee experience is customer experience
Investing in employees creates stronger cultures, better customer service, and longer-term growth
Taylor Suman
Model Great Service: Starbucks Forgot What Made it Special
Customer experience starts with leaders who consistently model the culture they expect
John DiJulius
Dashboard Delusion: Benchmarks Don't Fix Anything; People Do
Benchmarking alone won't improve performance unless operators build the discipline and accountability behind the numbers
Barbara Nuss
Passing the Torch: Succession Requires More Than Good Intentions
For franchise operators, building a business is about more than growth; it's about creating a legacy that can endure for generations
Brent Elsass
Paws, Profit, Potential: Pet Industry Comes With Promises and Challenges
The pet category has boomed, but not every concept is built for multi-unit growth, so investors need to pay attention
Paul Wilbur
Franchising at 250: Local Independence and Shared Success Go Together
Now is the time to pass the American Franchise Act to secure the franchise business model for today and future generations
Matt Haller
American Family Care
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American Family Care
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American Family Care
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