Consumer Marketing News, Views, and Reviews: May 2023

Welcome to the May edition of FCXR, the Franchise Consumer Experience Report! With the entry of generative AI, there’s a whole lot of shakin’ going on in the world of consumer marketing! If you have news items, trends, reports, or studies you think will be useful to franchise consumer marketers looking to navigate 2023, please forward them our way! And now, the news…

Generative AI Causes Consumer Search Patterns To Change (Study)

Customer Experience: 2023 Retail Data Collection & Satisfaction Survey

The State of Guest Experience in Fast Casual (Report)

Third-Party Data Remains an Integral Part of Digital Marketing (Study)

Culture, Data, and Insights: The Three Pillars of CX Success

Third-Party Data in a Privacy-Centric World (Study)

Tennessee and Montana To Enact Comprehensive Consumer Privacy Bills

Why Customer Data Is the Holy Grail of Restaurant Success

Cytrio Launches Privacy UX Platform To Help Businesses Navigate Data Privacy Laws

Using AI To Translate Human Language Into Data

Wendy’s Teams with Google To Test Drive-Thru Artificial Intelligence

How Automation Is Driving Restaurant Sales Across the U.S.

White Castle Embraces AI, Robotics To Improve Customer Experience

Sweetgreen Debuts $10/Month Loyalty Program

KBP Brands Rolls Out SMS Marketing to Its 847 KFC Stores

Email Marketing Strategy: Cultivating Prospects with Content

Tipping at Self-Checkout Has Customers Crying Emotional Blackmail

How Automation Is Driving Restaurant Sales Across the U.S.

PizzaForno Becomes First-to-Market in Atlanta with 3 New Automated Pizzerias