Corporate Call Center Gets High Marks from Franchisees
As one of the fastest growing computer staffing companies, offering on-site, same day, affordable computer service and repair, it should come as no surprise that Fast-teks is a top franchise opportunity. With nearly 50 franchises nationwide, Fast-teks has quickly made a name for itself as a leader in computer staffing. But when evaluating the Fast-teks franchise model, the deciding factor for many of its franchisees wasn’t the number of franchisees, or the rate of growth Fast-teks experienced; it was the corporate call center.
Highly trained individuals support the sales of local franchisees by answering inbound phone calls, discussing computer needs with potential clients, and explaining the convenience and affordability of working with a Fast-teks technician. Computer users call a local phone number in response to a local advertisement, and the corporate phone reps receive the calls and spend time assessing the needs of the client, and even setting the service appointment for the local franchisee! New service appointments are entered into a web-based calendar that updates in real time. Franchisees and their technicians can access all of the information pertaining to the appointment right from their computer. Additionally, phone messages are directed to an in-house voicemail system, helping to maintain the feel that they’ve reached a local office. Franchisees can even retrieve their messages via email! Investments in technology have allowed the corporate Sales Support Center to take this service to the next level in terms of franchise support and sales!
Unlike most call centers, the Fast-teks Sales Support Center offers much more than simply an answering service. The benefits to Fast-teks franchisees include having dedicated staff available to take all calls live Monday through Friday from 9 am to 9 pm and even on weekend hours - so that franchisees do not miss client inquiries and lose business. Ernie Bilodeau, a Fast-teks franchisee from Florida adds, “The call center is a huge part of why I chose a Fast-teks franchise. I was impressed with the affordability, quality and commitment to franchise support that Fast-teks offered.” This service provides a much more cost effective alternative to franchisees hiring and training local staff by having experienced phone representatives with high closing percentages taking the calls. Averaging an 80% closing ratio from call to appointment, the Sales Support Center focuses significant energy on training to ensure that the quality is second to none.
Rom Vanderzee, a Fast-teks franchisee from Colorado says, “The call center has been a very valuable tool for me. It frees me up from sitting by the phone waiting for it to ring.” While using the corporate sales support center, franchisees are encouraged to utilize their added free time to work their referral network, research advertising markets, and really market the business to increase call volume. In the meantime, the Sales Support Center will be answering all of the incoming phone calls and increasing the number of service appointments franchisees get per month. Franchisees are more able to focus on marketing efforts, interviewing technicians, trouble-shooting client problems, and prioritizing call-backs without the worry of interruptions or fear of missing calls.
To see for yourself what all the fuss is about, please visit us online at www.fastteks.com or call us at 800-262-1671!
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