October 23, 2008 // Franchising.com // A Kilohana Grill ™ serves a FULL MENU of traditional Hawaiian food. And not surprising due to the fact that the owners / franchisors, Pam and Myron Kashima, are both actually from Hawaii.
In talking with Auntie Pam & Uncle Myron ...
"We know first-hand what is truly Hawaiian food and what the Aloha Spirit means to our customers. Our Kilohana Grill ™ serves the Aloha Spirit with passion.
Eating at a Kilohana Grill ™ is eating "da' kine" which in Hawaiian means "the real thing".
All recipes have been developed by and from Chef Myron's growing up on and around Hawaiian sugar plantations which were eclectic eating.
A Kilohana Grill ™ is not just another grill and not just another franchise. Unlike past eateries that have gimmicks or non-food attractions to reach out to their target customer Auntie Pam was very clear from the very first day - almost 6-years ago, "we will win our market by serving the very best Hawaiian oriented food that we can ... uncle Myron's passion for food ensures that he puts out a "plate lunch" not only just as is common on the islands but he does so just as if he were the customer; just as he would want it served to him; best food - best service - best price possible."
Is your community ready for a Kilohana Grill ™ franchise? Auntie and Uncle were not sure if their community was but when you are "driven" to bring to market a product or service because of your passion you find that nothing will prevent you from reaching your goal. And fortunately there is ever increasing population learning about what Hawaiian food is.
Throughout the islands you can now go to a grocery store and find a wide assortment of foods. In the 1950's (and before) meals were based on what the land had to offer and thus it became not only an art form to find new and different ways to prepare a meal it was a passion of the Hawaiian's; time to party; hukilau time.
(Note: A Hukilau is a way of fishing invented by the ancient Hawaiians. The word comes from Huki, meaning pull, and lau, meaning leaves)
And unique to the Hawaiian Island's is its level of diverse cultures all of which have gone into the basis for what has become known as Hawaiian food and eating.
"We begin by looking for franchisee's who clearly understand our mission statement and have a passion for serving people" states Uncle Myron. "They do not need to have been in the food service business in the past. They do not need to be from Hawaii - or even have been there. But they do need to be able to pass our customer service testing process which is inherent in the Hawaiian way of doing business." Myron continued.
At the base of optimum customer service is the pleasure in doing whatever it takes to put a smile on a customer's face. The franchisee's passion to be serving food is also what is looked for in a candidate. If this is not already understood a Kilohana franchise may not be a good fit.
Kilohana Restaurant Grill, LLC (see their posting on Franchising.com) is the franchiser of Kilohana Grill ™ ... the premier Hawaiian BBQ here on the 9th Island (the mainland). Included in their candidate qualifying process is one of the two main elements of the Aloha Spirit: "Doing The Right Thing."