IBM and McDonald's Franchise Launch New Cashless Payment System

IBM solutions and services to transform McDonald's card payment system

LONDON // PRNewswire-FirstCall // -- IBM (NYSE: IBM) today announced it has signed a three year agreement with McDonald's to provide a new cashless payment solution for 1,300 McDonald's owned and franchised restaurants across the UK and Ireland. IBM will help McDonald's cater to the growing number of customers using credit and debit card payments by introducing an improved system that will be operational by the end of 2010.

With McDonald's restaurants serving millions of customers every day, the IBM solution will allow McDonald's to continue improving customer experience at the counter by increasing the speed, flexibility and security of service. McDonald's existing strong levels of security will be enhanced even further with anti-tamper and fraud detection software installed on hand held chip and pin devices to help protect customer card payments. The solution will also help McDonald's find smarter ways to run its day-to-day operations more efficiently by centralizing business processes onto one database enabling automated settlement and reporting. By installing these new processes, McDonald's is also empowering its franchisees, the independent businessmen and women who own and operate the majority of McDonald's restaurants, to view and query their own customer card data so any issues can be quickly resolved.

IBM will provide business and technology consulting services to integrate and maintain the payment solution which is being designed and built around the McDonald's point of sale terminal. Following the launch of the new solution, IBM will host and support McDonald's entire payment system in a secure UK data center. The solution will be based around IBM's StorePay® and Sureswitch products to provide a complete payment service that extends from the hand held chip and pin device in the restaurant through to the back end processing on a pair of highly available IBM System p servers which are monitored and managed by IBM's UK Infrastructure Management Center.

"With payment options becoming more numerous, British consumers now expect a truly flexible, secure and efficient service," said Jonathan Glencross, Retail Client Executive, IBM UK&I. "The new IBM payment solution is an important part of McDonald's commitment to customer service, which makes it the world's most successful restaurant chain."

The deal was signed in June 2010 and is part of a multi-phase project spread over three years to continue transforming McDonald's payment systems.

SOURCE IBM

###

Share this Story:

Comments:

comments powered by Disqus

Franchise News Room »


News By Industry »


Featured Opportunities

Smoothie Factory
Are you interested in a health conscious franchise opportunity in a growing smoothie industry that does over $2 billion in annual sales in the United...
Chronic Tacos
Chronic Tacos is a California inspired authentic Mexican grill that celebrates the individuality of our customers. We have developed restaurants...
Anytime Fitness
Align with the world leader in fitness. Recurring-revenue business model, multi-club ownership potential. Don’t just join a franchise, join a...
e² Young Engineers
e² Young Engineers is an innovative new approach to teach STEM principles using our uniquely designed LEGO and K'nex kits.
SiempreTax
SiempreTax+ is a low-investment tax franchise opportunity. SiempreTax+ specializes in tax return preparation for individuals and small businesses in...

Subscribe to Franchising.com Express

A Franchise Update Media Production
Franchise Update Media | P.O. Box 20547 // San Jose, CA 95160 // PH. (408) 402-5681
Copyright © 2001 - 2017. All Rights Reserved.

In Loving Memory Of Timothy Gardner (1987-2014)