Cousins Subs(R) of Ripon Breaks Company Record for Guest Service
Ripon store first in Cousins system to earn six straight months of perfect secret shopper scores; Store to celebrate No. 1 standing by looking for No. 1 fan to win free subs for a year
August 08, 2011 // Franchising.com // RIPON, Wis. - Cousins Subs® today announced that its store at 1075 W. Fond du Lac St. in Ripon has done something no other Cousins Subs in the country has ever done - earned six consecutive months of perfect secret shopper scores as part of the company's systemwide guest service program. To celebrate the store's No. 1 status, owners David and Laurie Johnson announced a contest to find Cousins Subs of Ripon's No. 1 fan.
From Aug. 15 to Sept. 15, visitors to the store can enter a sweepstakes and explain why they are Cousins Subs of Ripon's No. 1 fan. The winner, to be selected based on loyalty, creativity and true love of Cousins Subs, will win free Cousins Subs for a year. The winner will be announced on the store's Facebook page (easily found by searching for "Cousins Subs of Ripon" on Facebook). All entrants are encouraged to "like" the page for future updates and specials. There is no purchase necessary to enter; complete contest rules are available at Cousins Subs - Ripon.
"We love being part of the Ripon community and work hard to serve our guests here - it's great to have that commitment recognized by the Cousins Subs system," said David Johnson, who opened the Ripon store last fall. "We're excited to celebrate this honor with our friends and neighbors here in town, and we look forward to meeting Cousins Subs of Ripon's No. 1 fan."
John Krahn, manager of training for Cousins Subs Systems Inc., said secret shoppers visit Cousins Subs stores regularly and score each location on store appearance, service and food quality. Cousins Subs of Ripon earned 100 percent scores for the first six months of 2011, he said.
"No franchisee has ever achieved six months of perfect secret shopper scores, and it's particularly impressive that a new owner would attain No. 1 standing," Krahn said. "The people of Ripon are lucky to have Dave and Laurie Johnson, their outstanding team and their dedication to the community at work at Cousins Subs of Ripon."
About Cousins Subs
Cousins Subs, based in Menomonee Falls in suburban Milwaukee, is a restaurant specializing in East Coast-style submarine sandwiches made with the finest ingredients served on a variety of freshly baked breads, along with salads, soups, chips and soft drinks. The tradition of Cousins Subs started in 1972, when two transplanted cousins from Atlantic City saw the need for an East Coast-style sub shop in their new hometown. They patterned their subs after the hoagie, grinder, hero and sub sandwiches they enjoyed back East. And with a dedication to delivering quality subs at fair prices, they opened their first restaurant. From the start, the two used bread baked fresh every morning and insisted on using only the finest, freshest ingredients. For more information, visit www.cousinssubs.com. You can also find Cousins Subs on Facebook and Twitter.