Bennigan's Deploys Feedback Tool to Enhance Guest Experiences

Teams with Mindshare Technologies to Gauge Guest Service & Satisfaction Levels

DALLAS--(BUSINESS WIRE)--In its relentless drive to deliver legendary dining experiences, Bennigan’s Franchising Co. has teamed with Mindshare Technologies to gather, analyze and act upon real-time feedback from guests. Leveraging Mindshare’s survey and reporting platform for real-time customer insights, Bennigan’s will focus on enhancing every aspect of the guest experience.

“Very good is simply not good enough. Mindshare gives us access to immediate feedback that will allow us to achieve exceptional levels of performance.”

“We’re striving for flawless execution that creates legendary experiences for every guest, every day,” said Paul Mangiamele, Bennigan’s president and CEO, who added, “Very good is simply not good enough. Mindshare gives us access to immediate feedback that will allow us to achieve exceptional levels of performance.”

The Mindshare customer feedback management platform makes it quick and easy for guests to provide real-time, honest input through a simple phone or Internet survey. Guests objectively rate various aspects of food, service, atmosphere and other factors to help managers focus on the areas that matter most to creating an emotional connection with guests. Guests also comment on employee performance, which provides invaluable information managers can use to tailor specific training to meet individual employee needs.

“Bennigan’s understands that success is built one customer at a time and is absolutely committed to providing over-the-top experiences,” said Richard Hanks, President of Mindshare Technologies. “We’re pleased to partner with this dynamic team and become part of the ongoing comeback of this great American brand.”

About Bennigan’s

Bennigan’s is an upbeat neighborhood restaurant and pub and a great place to enjoy a meal with family or friends or catch a game and unwind. The restaurant is committed to delivering friendly service, tasty food, ice cold drinks, and a fun spirit that makes every day feel like St. Paddy’s Day. For more information visit www.bennigans.com.

About Mindshare Technologies

Mindshare drives operational improvement. Using Mindshare, companies improve operational excellence, foster consumer satisfaction, build customer loyalty, and support employee retention. Mindshare's proprietary survey technology captures the voice of the customer in real time and immediately transforms it into actionable intelligence through powerful and incisive reporting. Mindshare serves more than 25 different industries including travel, hospitality, restaurant, financial, salon, automotive, and retail. For information, visit www.mshare.net.

Contacts

Bennigan’s
Rick Van Warner, 407-628-3104
or
Mindshare Public Relations
Joshua Heath, 801-461-9794

 

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