Hotel Indigo® Recognized as a J.D. Power 2012 Customer Service Champion
March 16, 2012 // Franchising.com // ATLANTA – IHG (InterContinental Hotels Group) [LON: IHG, NYSE:IHG (ADRs)] is honored to announce that Hotel Indigo was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Fla. on March 14, 2012 as a 2012 Customer Service Champion – one of only 50 companies to have earned this distinction this year.
To qualify for inclusion on this elite list, companies must not only excel within their own industry, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. Among the five factors measured, including People, Presentation, Process, Product, and Price, Hotel Indigo was noted for consistently delivering and often exceeding customer’s expectations and raising the bar for the competition.
“This prestigious distinction is the result of hard work and dedication by Hotel Indigo team members across our portfolio and we want to thank them for their continued commitment to delivering such a high level of service to each and every guest,” said Gina LaBarre, Vice President, Brand Management, IHG. “The attention to detail in every Hotel Indigo location has propelled the brand and helped make us a favorite of leisure and business travelers alike. We are honored to be included among this elite group of U.S. companies.”
To identify the 2012 Customer Service Champions, J.D. Power evaluated more than 800 brands. The 2012 Champions were identified based on customer feedback, opinions, and perceptions gathered from J.D. Power’s syndicated research in 2011. This group of 50 represents the highest-performing U.S. companies that deliver service excellence – both within their respective industry and across all industries measured.
Hotel Indigo offers guests a unique hotel experience with the modern design and intimate service associated with boutique hotels along with the peace of mind and consistency from staying with the world's largest hotel group. With 38 hotels open globally, each hotel is committed to creating memorable experiences by delivering special touches that really bring the neighborhood and hotel to life for the guest. Hotel Indigo is ranked highest in guest satisfaction among upscale full service hotels according to the J.D. Power and Associates’ 2011 North America Hotel Guest Satisfaction Index StudySM.
About Hotel Indigo
Hotel Indigo® is an upscale boutique brand that delivers a refreshing and inviting guest experience that is truly reflective of the local community. From the locally-inspired murals to the renewal program where the images, music, scent, and menu items change throughout the year, Hotel Indigo delivers a vibrant, engaging and genuine boutique experience that gives guests the confidence to step out and explore the local neighborhood. Each Hotel Indigo property is unique and designed to reflect the local culture, character and geography of the surrounding area while brand hallmarks ensure consistent and reliable service from location to location.No two hotels are the same. Hotel Indigo® is ranked highest in guest satisfaction among upscale hotel chains, according to the J.D. Power and Associates 2011 North America Hotel Guest Satisfaction Index StudySM.
For more information or to make a reservation, visit http://www.hotelindigo.com, Find us on Twitter http://www.twitter.com/hotelindigo or Facebook www.Facebook.com/hotelindigo.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on travel ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About IHG (InterContinental Hotels Group)
IHG (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)] is a global organization operating seven hotel brands including InterContinental® Hotels & Resorts, Hotel Indigo®, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels and Resorts, Holiday Inn Express®, Staybridge Suites® and Candlewood Suites®. IHG also manages Priority Club® Rewards, the world’s first and largest hotel loyalty program with over 63 million members worldwide.
IHG franchises, leases, manages or owns over 4,400 hotels and more than 658,000 guest rooms in nearly 100 countries and territories, and has more than 1,100 hotels in its development pipeline.
IHG expects to recruit around 90,000 new people worldwide across its estate over the next few years and is committed to gender balance throughout its business. We aspire to continue retaining a minimum of 25% female representation on the Board.
InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales.
Visit www.ihg.com for hotel information and reservations and www.priorityclub.com for more on Priority Club Rewards. For our latest news, visit www.ihg.com/media, www.twitter.com/ihgplc or www.youtube.com/ihgplc.
Sarah-Ann Soffer, IHG