1-800-GOT-JUNK? Resolves 89% of All Complaints Within 3 Business Days

1-800-GOT-JUNK? employs cutting edge technology, empathy and common sense to ensure customer satisfaction while limiting negative online reviews and encouraging customer loyalty.

Vancouver, BC (PRWEB) April 12, 2012 - 1-800-GOT-JUNK?, the world’s largest junk removal service, has recently implemented the most comprehensive complaint resolution system in the industry.

Using a system developed in-house, the customer service team can now go from a complaint to a resolution in 3 days.

The original goal set by the 1-800-GOT-JUNK? customer service team was to respond to all feedback within 24 hours and have 80% of all complaints resolved within 3 business days.

One year in, they have exceeded their goal and are proud to announce that they have resolved 89% of all complaints within 3 business days.

“In the past, industries like retail have set the standard for delivering a personal, individualized customer experience,” explains founder and CEO Brian Scudamore. “We are doing the same for the junk removal industry. Going into someone’s space and clearing away their junk is very personal and we’re proud that our customer care reflects that.”

See below for a couple of other advanced customer service initiatives 1-800-GOT-JUNK? has implemented.

  • Innovative Call Recording System

1-800-GOT-JUNK? uses a call recording system that allows franchise owners access to the exact call that got them their job. The client’s story, tone and personality can be accessed before the truck team arrives at the customer’s door.

  • Monthly Complaint Elimination

The top 10 reasons for complaints are singled out and each month one of the complaints is focused on and work is done to eliminate the cause. After one month of concentrating on call centre challenges, call centre complaints dropped so significantly that it went from its #4 position to number #7 on the top 10 list.

About 1-800-GOT-JUNK?

1-800-GOT-JUNK? is pioneering an industry that is helping residents and businesses remove junk and regain space. 1-800-GOT-JUNK? makes the ordinary business of junk removal exceptional. 1-800-GOT-JUNK? was founded in 1989 and now operates in close to 200 locations throughout North America and Australia. Please visit us at 1800gotjunk.com.


Andrew Sutherland, PR
1-866-995-5865 |



comments powered by Disqus

Franchise News Room »

News By Industry »

Featured Opportunities

Fitness 1440
One size does not fit all! We work with our owners to design a club that gives them a competitive edge in their marketplace.
True REST Float Spa
Be on the ground floor of taking this movement mainstream by joining the established market leader today!
Ziggi's Coffee
There's nothing quite like the perfect cup of coffee. It wakes you up and gets you on the right path. Now, you've got the chance to build a lifestyle...
DogtopiaĀ® is your one-stop shop for award-winning dog daycare, boarding and spa services.
Eat. Energize. That's the Freshii mantra. Since 2005, Freshii has been on a mission to help the citizens of the world live better by making healthy...
Share This Page

Subscribe to Franchising Express

A Franchise Update Media Production
Franchise Update Media
P.O. Box 20547
San Jose, CA 95160
PH. (408) 402-5681
In Loving Memory Of Timothy Gardner (1987-2014)

Copyright © 2001 - 2018.
All Rights Reserved.