Servicemaster Recovery Management Delivers on Disaster Relief Promise in Thailand

May 29, 2012 // // MEMPHIS, TN – Following the devastating floods that ravaged Thailand in the fall of 2011, ServiceMaster Recovery Management (SRM) delivered on its disaster relief promise and deployed recovery management teams to restore Ayutthaya Hi-Tech Industrial Estate facility in Thailand.

As the commercial large loss division of ServiceMaster Clean, ServiceMaster Recovery Management specializes in minimizing business interruption in disaster-impacted areas so that companies may rapidly return to pre-loss conditions.

SRM gets clients back in business faster, from providing initial emergency response services to complete business restoration. As a recognized leader in large commercial disaster recovery efforts, SRM has experience in 27 different countries on countless disasters, including clean-up after Hurricane Katrina and The Pentagon after Sept. 11, 2001.

The Disaster

In the fall of 2011, heavy monsoons and successive typhoons killed nearly 800 people and affected more than 8 million others across Thailand, Cambodia, Laos, Vietnam and the Philippines, according to the United Nations. In Thailand, the most devastating floods in a half century resulted in the most expensive natural disaster ever, impacting more than 14,000 factories, displacing more than 600,000 workers, disrupting global supply chains, destroying farms, and driving up worldwide prices for computer hard drives and rice. In Thailand alone, where floodwaters covered an area roughly the size of the state of Florida, insured losses are estimated at more than $15 billion and total damage is expected to top $45 billion.

The SRM Recovery

At the request of RJF, a Marsh & McLennan Agency LLC company specializing in risk prevention, SRM was asked to address the large loss mitigation assignment at the Ayutthaya Hi-Tech Industrial Estate facility in Thailand.

Upon arrival in Thailand, the Minneapolis-based SRM team found six-to-eight feet of water covering the industrial park located north of the ancient capital of Ayutthaya.

“We did our first inspections from traditional Thai long-tail boats, those extended-length canoes powered by small propellers on long shafts,” said Mark Fischer, SRM managing director, who has 20 years of disaster response expertise in the U.S. and a dozen countries.

While floodwaters receded, the team prepared to clean up the 40,000-square-foot building. Assembling a project management team was no easy task. To obtain local labor, translators were required. To obtain materials and resources, the SRM team had to bargain in local Thailand markets as well as hand make electrical distribution boxes, extension cords and water hoses.

Once the waters did recede, the SRM team cleared the plant of dirt and debris; cleaned the building; and restored the equipment to nearly-new operating condition.

“I’m not only impressed by the work done by ServiceMaster Recovery Management but more importantly by how it was done,” said Richard Faber, vice president of Vision-Ease Worldwide. “To honor people and to promote a team is quite touching. SRM style of leadership is an unexpected gift. Thank you for what you have done and the way you have done it.”

The SRM commitment is simple … minimize business interruption in disaster impacted areas so that companies may rapidly return to pre-loss conditions.

To view a video and read a white paper detailing the crew’s experience in Thailand, visit For more information, videos or photographs of SRM efforts, please visit

About ServiceMaster Clean and SRM

With nearly 3,200 franchise locations around the world, ServiceMaster Clean serves customers through a global network of franchises that provide cleaning and restoration resulting from damage caused by water or fire, janitorial services, commercial carpet cleaning, hard surface floor care and residential carpet and upholstery cleaning. Visit our website at As the experts in disaster restoration, ServiceMaster Recovery Management is the catastrophic disaster restoration unit of ServiceMaster Clean. SRM can handle any size loss and respond immediately to begin the process of disaster mitigation, management and restoration for large commercial businesses hit by tornadoes, hurricanes, flooding or fire. SRM specializes in minimizing business interruption in disaster impacted areas so that companies may rapidly return to pre-loss conditions. Visit our website at

About ServiceMaster Family of Brands

With a network of more than 5,000 company-owned and franchise locations, Memphis-based ServiceMaster is one of the world’s largest residential and commercial service networks. The company’s high profile brands are TruGreen®, Terminix®, American Home Shield®, ServiceMaster Clean®, Merry Maids®, Furniture Medic® and AmeriSpec®. Through approximately 29,000 corporate employees and a franchise network that independently employs over 31,000 additional people, the ServiceMaster family of brands serve more than 8.2 million customers every year and hold market-leading positions in residential and commercial lawn care, termite and pest control, home service contracts, furniture repair, home inspections, residential and commercial cleaning and disaster restoration. Go to or for more information about ServiceMaster.

Media Contact:

Brette Forgione
ServiceMaster Clean
(901) 597-7514



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