Window Genie Making Strides in Professionalism to Enhance Trust and Reliability With Customers
Cincinnati, OH (PRWEB) July 25, 2012 - Window Genie announces their plan to build trust and provide peace of mind for customers. Every franchise partner will conduct background screenings on each employee before they are hired, technicians will arrive at the customers' homes in clearly marked GENIEMOBILES and will wear photo ID to verify employment.
Homeowners are understandably vigilant when inviting home service professionals into their homes. Their home is a safe haven so allowing “strangers” in, even to perform necessary services, can be disconcerting. This is especially true when the home services professional pulls into the driveway in an unmarked beat-up truck with no ID wearing old clothes and work boots. How can the homeowner be more confident in the safety and security of their family and property?
Window Genie acknowledges the importance of building a trusting relationship between its service technicians and customers. They want to tackle this issue head on and believe they can enhance professionalism in a few ways. Before a technician is brought on-board, a franchise owner must run a national criminal background check on the potential employee to ensure they do not have a history of felonies or sexual offenses. Each technician will be insured, bonded and fully trained before performing any services. Lastly, technicians will arrive in marked GENIEMOBILES wearing Window Genie shirts and displaying photo ID badges to verify employment. By doing their due-diligence Window Genie hopes to gain their customers’ full trust and provide greater peace of mind.
The Window Genie culture is represented by 5 foundational pillars: leading market share, brand awareness, professionalism, customer satisfaction and community service. Conducting background screenings and providing employees with identification are two ways in which the pillars of professionalism and customer satisfaction are being improved upon. “We are a cut above the rest,” CEO Richard Nonelle said about the new program Window Genie is rolling out for customer safety. “We can assure our customers that anyone we send to their home will be professional and do a great job.”
John Tedeschi, VP of Franchise Relations for Window Genie, heads up this new program to improve professionalism and customer service. “As a service company, our product is the quality of the job we do, delivering to the customers’ expectations and providing a positive overall experience. This requires a high standard of professional ethics, behavior and work activities while delivering a quality result,” Tedeschi said. “It also includes the way we interact with the customer; the level of confidence and security we provide.”
Owners may also choose to include pictures of employees on their online profile pages so customers can see the technicians that may be coming to their home before meeting them. “Recognizing and knowing the name of the man at the door that has come to clean the windows will create a level of comfort,” said Nonelle. “If I could go back to day one in 1994 and wear an ID badge while talking to customers, I would. This small detail will make a great impression and show we care.”
About Window Genie
Window Genie is the Cincinnati based franchisor of home services known to “Clean Windows and a Whole Lot More!” Founded in 1994 by Richard Nonelle, Window Genie has grown to over 100 units nation-wide. Services offered for residential and commercial buildings include window cleaning, window tinting, pressure washing, gutter clean-out and more. Window Genie strives to consistently provide professional services that exceed customers’ expectations. Residents are encouraged to call their local Genie for a free estimate! Franchises are available throughout the United States,