Princess Cruises Welcomes Expedia CruiseShipCenters for Annual National Conference

Jan Swartz Presents Keynote to Over 600 Attendees Aboard Ruby Princess

November 14, 2012 // // Ft. Lauderdale, FL - Expedia® CruiseShipCenters® is celebrating its 25 Year Anniversary during its 2012 National Conference aboard Ruby Princess®. The conference theme, Building Excellence - Celebrating 25 Years, will be reflected in all of the presentations, workshops and celebrations attended by the 600 Franchise Owners and Vacation Consultants onboard.

One of the highlights from Day 2 was the keynote from Jan Swartz, Executive Vice President of Sales, Marketing & Customer Service for Princess Cruises & Cunard Line. Swartz’s presentation, “Think Bigger: Change Lives” covered how to achieve success by focusing on why businesses do what they do, rather than what they're selling and how they sell it.

"Expedia CruiseShipCenters has long been a respected partner of Princess Cruises," said Swartz. "We continue to thrive, even during turbulent times, because what we do fundamentally matters to people; we make lifelong memories."

Other esteemed industry professionals including Vicki Freed and Dondra Ritzenthaler, Senior Vice Presidents of Sales for Royal Caribbean International and Celebrity Cruises respectively, will also be offering keynote presentations onboard, along with Andy Stuart, Executive Vice President, Sales & Passenger Services for Norwegian Cruise Line. All of the conference content is designed to increase the sales and product knowledge of the attendees and help them build their business plans for 2013.

“We are thrilled to be holding this year’s National Conference aboard Ruby Princess and having Jan Swartz present has been inspiring for our Franchise Owners and Consultants,” said Matthew Eichhorst, President of Expedia CruiseShipCenters. “Because we are celebrating our 25 year anniversary this year, it is especially important for us to reflect on where we have been and how we are going to achieve our vision of becoming the #1 Cruise Vacation Specialist in the world. Jan’s expertise and experience offered real insight to help us to clarify our goals and implement a strategic plan to achieve them in the coming years.”

To learn more about joining the Expedia CruiseShipCenters team, please visit

About Expedia CruiseShipCenters

Expedia, Inc., the largest online travel company in the world, has partnered with Expedia CruiseShipCenters to provide travelers a one-stop-shop for cruises and vacations. Expedia CruiseShipCenters was founded in 1987 and offers the best value in the industry with 3,800 travel consultants in more than 160 franchise locations throughout North America. Recently named a fast- growing franchise by MSN Money, the company offers flexible, rewarding business opportunities for travel consultants and franchise owners with a passion for travel. For more information on joining the Expedia CruiseShipCenters team, visit: or

Expedia is either a registered trademark or trademark of Expedia, Inc. in the U.S. and/or other countries. Other logos or product and company names mentioned herein may be the property of their respective owners. © 2012 Expedia, Inc. All rights reserved. CST # 2029030-50 and CST # 20893-43.


Sheryl Bass
Fishman Public Relations
847-945-1300 x236



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