January 07, 2013 // Franchising.com // Milford, OH - Penn Station East Coast Subs, the fast casual restaurant known for its legendary Philadelphia Cheesesteak Sub sandwich, served hot and made-to-order on freshly baked French bread, is honoring its exceptional performers for 2012. The top 10 general managers and the top 10 managing owners will attend the annual meeting for a dinner and award presentation.
“As a general manager-driven concept in which we promote an ownership mentality through a share of profits with our general managers, the general managers are critical to our success,” said Craig Dunaway, president of Penn Station, Inc. “The performance of the general manager has the greatest correlation to the overall performance of the restaurant, which is why we make it a point to reward our top general managers. Managing owners are the most instrumental in motivating general managers, and we reward our best managing owners as well. These honorees have used hard work, drive, determination and commitment to maintain the quality of the food, the cleanliness of the restaurants and exceed customer expectations. I want to personally thank each of them for meeting and exceeding our operational standards.”
Each of the top 10 exceptional general managers has a restaurant that was in the top 10 percent for performance and merited an overall exceptional rating in 2012. The top 10 general managers for 2012 include: James Graham, Louisville, Ky.; Terri Earls, Greenwood, Ind.; Elizabeth Wolfe, Terre Haute, Ind.; Jeff Dunaway, Louisville, Ky.; Ken Deavers, Cleveland, Ohio; Amanda Vaughn, Evansville, Ind.; Alesia Taylor, Indianapolis, Ind.; Dave Harvey, Louisville Ky.; Mike Hammond, Cincinnati, Ohio; and Tesa Prater, Indianapolis, Ind. Penn Station, Inc. believes in the general managers’ awards so much that the company contributes to the cash reward that the top general managers receive.
All managing owners are invited to the dinner, and the top 10 multi-unit managing owners with the highest average performance evaluation scores will be recognized. These include many managing owners who have received the distinction several times already. The top ten are: Elizabeth Wolfe, fourth top 10 ranking; Don Robinson, sixth top 10 ranking; John Dorger, ninth top 10 ranking and eighth consecutive year in the top three; Eric Glenn, fourth consecutive top 10 ranking; Tracey Tent, fourth top 10 ranking; Kirk Adams, second top 10 ranking; Mike Osterfeld, sixth top 10 ranking; Dan Curry, ninth top 10 ranking; Jeff Kelsey, sixth top 10 ranking; and Jon Keidel, first top 10 ranking.
Penn Station serves a variety of grilled and cold deli subs, as well as fresh, hand-cut French fries, hand-squeezed lemonade and chocolate chunk cookies baked fresh in the restaurant. Penn Station has more than 250 restaurants in 13 states including Ohio, Illinois, Indiana, Kansas, Kentucky, Michigan, Missouri, North Carolina, Pennsylvania, South Carolina, Tennessee, Virginia and West Virginia. All but two locations are franchised. Projections call for the opening of 40 restaurants in 2013 and 45 in 2014.
Sanderson & Associates, Ltd.