June 13, 2014 // Franchising.com // SYRACUSE, N.Y. - Windows 8 and Windows 8.1 include a slew of new features to help users with recovery and computer repair problems, including a brand new computer repair option for users needing to restore their PC due to a malfunction: "Refresh". Unlike formatting your hard drive and reloading Windows, which deletes all of user's data, including important documents, pictures, music and videos, a "Refresh" actually performs a complete reinstall of the Windows operating system without deleting a user's files and folders.
With a "Refresh", users can reset their system completely but still retain the important data they have saved to their hard drives. However, Windows "Refresh" does delete all desktop programs that people have installed on their computers. Performing a "Refresh" does not delete Windows Apps, which users run through the "Modern" interface and download from the Windows App Store. However, most Windows users still predominantly use the desktop interface, and most popular software, such as iTunes and Microsoft Office, is only accessible as a desktop program. Having to reinstall these programs on a "Refresh"ed computer can be a time consuming and frustrating experience, which makes starting a "Refresh" potentially very costly.
"RESCUECOM has received many tech support calls from users who have accidentally triggered a "Refresh" due to confusion and misunderstanding," says RESCUECOM CEO David Milman, "We compiled a helpful list of do's and don'ts for consumers to help them decide if a "Refresh" is the right course of action for their Windows 8 and Windows 8.1 PC's."
While "Refresh" is a useful feature that can help people perform easier computer repairs and prevent data loss, the unfamiliarity of the issue can lead to difficulty for computer users. Hopefully, these tips will keep people informed on the nature of the "Refresh" feature and prevent the need for avoidable tech support costs.
RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call 1-800-RESCUE-PC.