HOUSTON, TX - (Marketwired - Sep 30, 2014) - The Christian Brothers Automotive franchise is in the midst of a breakout year for franchise growth. The auto repair franchise has more than 130 stores nationwide, and about two dozen new franchisees have made plans to open locations this year. To ensure that all franchisees receive great support, Christian Brothers has been expanding its Houston headquarters.
Building a robust franchisee support staff
In 2007, the Christian Brothers Automotive corporate team consisted of 15 people working to support and shepherd 50 franchisees nationwide. Today, there are 56 team members devoted to serving Christian Brothers franchisees. The ratio of franchisee to headquarters support member has fallen from more than 3-to-1 to just over 2-to-1 - and it has made a difference.
Christian Brothers has not closed a franchise location in its 18-year history, but that's just one measure of success. The brand also asks Franchise Business Review - an independent franchise information and research company - to conduct a poll of its franchisees each year to find areas where Christian Brothers can improve its support. The resulting franchisee satisfaction scores have made Christian Brothers the No. 1 recommended automotive franchise by Franchise Business Review.
And those numbers keep improving. Since 2008, when the first Franchise Business Review survey was conducted, the franchisee satisfaction score has increased every single year.
"We are committed to providing our franchisees great support," says Josh Wall, vice president for franchise development. "Some people who see how fast we have grown might worry that our growth is outpacing our ability to provide great service to our franchisees, but the truth is that we have consistently reinvested in franchise support."
Christian Brothers Automotive's revenue structure depends on the success of franchisees. Unlike most franchise systems, which charge a royalty based on revenue generated by a franchisee's business, Christian Brothers splits profits with franchisees. Until the franchisee is profitable and able to pay themselves a fair salary, Christian Brothers takes nothing. That gives the company a big financial incentive to provide great support to franchisees and help them become profitable as quickly as possible.
To learn more, visit www.christianbrothersfranchise.com.
Christian Brothers Automotive