April 17, 2015 // Franchising.com // MILFORD, OHIO - Penn Station East Coast Subs, the fast-casual restaurant known for its grilled, made-to-order sub sandwiches, hand-squeezed lemonade and fresh-cut fries, was named the best sandwich brand on the 2015 Consumer Picks survey produced by Nation’s Restaurant News and WD Partners.
In its fifth year, the survey provides feedback and benchmarking data based on attribute rankings for restaurant brands. The 2015 Consumer Picks report included more than 42,000 vetted consumer ratings and over 170 restaurant brands. Survey respondents rated chains on 10 attributes, including food quality, cleanliness, customer service, the likelihood of recommending, menu variety, reputation, crave-ability and atmosphere. Those ratings were weighted and combined to create an overall score.
Penn Station tied for No. 9 overall brand in the limited-service category, leading all other sandwich brands as the segment winner. This is Penn Station’s first year in the report.
“We are thrilled that consumers recognize and value our commitment to providing superior customer service and the best tasting grilled sandwiches, fries and lemonade around,” said Penn Station President Craig Dunaway. “We want to thank all of our franchisees, managing owners, general managers and team members for their hard work. There is no better recognition than from the customers themselves, so we value this award greatly.”
Founded in Cincinnati, Ohio in 1985, Penn Station serves a variety of grilled and cold deli sandwiches made to order with high-quality ingredients on freshly baked bread. The menu also includes hand-cut fries, hand-squeezed lemonade made throughout the day and chocolate chunk cookies baked in the restaurant.
Penn Station has more than 290 locations in 15 states including Ohio, Georgia, Illinois, Indiana, Kansas, Kentucky, Michigan, Missouri, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and West Virginia. All but one location is franchised, and Penn Station has a better-than 99.9 percent success rate with only two store closings over the last 30 years. As a franchisor, Penn Station is known for its outstanding profitability and return on investment.
Projections call for the opening of 30 restaurants nationwide in 2015. Franchise opportunities are available in Kansas City, Richmond, Virginia, Chicago, Detroit, Nashville, Tennessee and North and South Carolina, as well as a number of other existing markets. For more information, visit www.penn-station.com.
SOURCE Penn Station East Coast Subs