ESTERO, Fla. - Nov. 17, 2016 // PRNewswire // - Picking up and returning a rental car at Hertz is now faster and easier thanks to several new service offerings. Hertz is introducing electronic rental agreements, and expanding its eReceipt and Express Return service to all customers at its U.S. corporate-owned locations. Additionally, customers now have the option to receive their rental terms and conditions, and important Hertz contact information, including roadside assistance numbers, via email for easier access.
"We know our customers – especially holiday travelers – want to get on their way quickly," says Alex Marren, executive vice president of North American Rent A Car Operations. "By giving our customers the option to receive their rental information electronically, including their receipt, we're making the pick-up and return experience faster and more streamlined. It also enables customers to access these documents instantly from anywhere, anytime."
Customers can take advantage of these new services by providing an email address at the time of booking. A Hertz representative will verify the email address at the time of pick up and return. For customers who do not want to wait for an attendant to check out their car or wait for a printed receipt, they can now take advantage of Hertz's eReceipt and Express Return Service and simply leave the keys in the car and go at select locations.
These service enhancements are a part of Hertz's continued effort and investment to elevate the customer experience with innovations and technologies that make renting cars easier. Other examples include:
Hertz Global brands Dollar Rent A Car and Thrifty Car Rental are also offering electronic rental agreements and eReceipts to customers. The services will be available at all Hertz, Dollar and Thrifty U.S. corporate locations by the end of this year and will begin rolling out to other countries in 2017.
Hertz Global operates, through its operating company The Hertz Corporation, the Hertz, Dollar and Thrifty vehicle rental brands in approximately 10,000 corporate and franchisee locations throughout North America, Europe, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. Hertz Global is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. Product and service initiatives such as Hertz Gold Plus Rewards, Carfirmations, Mobile Wi-Fi and unique vehicles offered through the Adrenaline, Dream, Green and Prestige Collections set Hertz Global apart from the competition. Additionally, Hertz Global owns the vehicle leasing and fleet management leader Donlen Corporation, operates the Hertz 24/7 hourly vehicle rental business in international markets and sells vehicles through its Rent2Buy program. For more information about Hertz Global, visit: www.hertz.com.
SOURCE The Hertz Corporation