September 28, 2017 // Franchising.com // JACKSONVILLE, Fla. - Brightway Service Associates answered calls and responded to emails, doing all they could to help customers in need day, night and throughout the weekend as Hurricane Irma struck Florida earlier this month, despite being personally affected by the storm. Brightway captured a few of the stories of how the Service Team overcame personal obstacles to be there for customers during their hour of need at Brightway.com.
“With more than 216,000 customers in Florida, our Service Center saw call and email volumes quadruple in the days leading up to Hurricane Irma and through the weeks following the storm,” said Brightway Co-Founder and Chairman, Michael Miller. “It seems fitting that we celebrate Customer Service Week and the extraordinary and important work that our Insurance Professionals in the Service Center do.”
“When you buy insurance, you’re buying a promise your agent and the insurance company will be there when you need them most. Hurricane Irma was our most recent test of our ability to continue to provide the level of service our customers have come to expect, despite the circumstances,” said Kris Azar, Vice President of Customer Experience. “Our Insurance Professionals work tirelessly to help our Franchise Owners and our customers, and we thank them for everything they do every day.”
The company will celebrate Customer Service Week, Oct. 2 – 6, to recognize the important work each of its employees does on behalf of Franchise Owners and customers. Jacksonville Mayor Lenny Curry signed a proclamation on behalf of Brightway recognizing the important work the company’s employees do.
Here are just a few comments Brightway Franchise Owners had for the Service Team…
“Thanks for the great effort put forth before and after Hurricane Irma. I can only imagine just how busy you all must have been fielding calls and taking care of our customers when you also were affected by this natural event. It is times like this when we as a team must stand up and rise to the challenge and what a challenge it was. It is things like this that continue to set apart Brightway Insurance from the rest of the competition. It is you, who tirelessly and with devotion, continue to do what you do.”
~ Alex De Jorge, Owner of Brightway, The De Jorge Agency in Kissimmee, Fla.
“Great job to the customer service team for going over and above during the storm! That’s the power of the Brightway system at work.”
~ Andre’ Campbell, Owner of Brightway, The Andre' Campbell Agency in Parkland, Fla.
“We’ve only been open a few months, but in that time I’ve had the pleasure of speaking with many wonderful members of the customer service team. They provide us (Franchise Owners) the opportunity to focus on our daily tasks and have peace of mind that our clients are being well cared for. No matter how silly our question or request they politely walk us through the process and help us find a resolution. Coming from a position where my job was 100 percent service, I understand the job these amazing team members have and that it isn’t easy. We are ever grateful for their service and are so glad to be part of a company that encourages support for every member of its team.”
~ Michelle Cleveland, Co-Owner, Brightway, The Young Agency in Abilene, Texas
Brightway Store Owners enjoy support in customer service, carrier relationships, marketing, accounting and technology, which frees up their time to focus on leveraging the broadest possible selection of insurance companies to meet each customer’s unique needs. As a result, Brightway agencies consistently outsell other agencies three-to-one.*
Brightway is one of the largest property and casualty agencies in the United States with hundreds of people working at Brightway’s Home Office in Jacksonville. The company recently conducted a post-call survey with customers who called the Service Center and of those who responded, 97.4 percent said they would hire the representative they spoke to.
Brightway is currently recruiting for its next training class for new hires in the Service Center, slated to begin Monday, Nov. 6. Click here to learn about career opportunities at Brightway.
Brightway Insurance is a national property/casualty insurance retailer selling through a network of franchised independent stores throughout the country. With more than $479 million in annualized written premium, the company is one of the largest property and casualty agencies in the United States.
Brightway began franchising operations in 2008 and has since grown to more than 700 people in 17 states serving customers in all 50 states. Forbes has recognized the company as America’s No. 1 Franchise to Buy. Additionally, the company was named a top franchise three years in a row by Entrepreneur magazine and one of the fastest-growing private companies in America nine consecutive years by Inc. 5000. People wishing to learn more about franchise ownership with Brightway may visit BrightwayDifference.com and find us on LinkedIn. Consumers seeking a better insurance buying experience may visit Brightway.com and find us on Facebook.
SOURCE Brightway Insurance