Handyman Matters Named One of America’s Best Customer Service Companies by Newsweek for Second Consecutive Year
Franchise recognized again in the Handyman Referral Services and Home Repairs category. Attributes recognition to commitment to the customer experience and becoming the Home Ally.
LAKEWOOD, Colo. - (BUSINESS WIRE) - November 05, 2019 - Handyman Matters has once again been recognized as a top brand as part of Newsweek's list of America's Best Companies for Customer Service for 2020. Similar to last year, an independent study used data from a survey of more than 20,000 US customers and focused solely on customer service.
Statista conducted the study for Newsweek and considered a number of criteria, which included, but was not limited to, communication processes, range of services offered, technical abilities, and recommendation likelihood. The results can be seen here.
"This recognition is continued validation of our Service Path process and a true focus on the customer experience," said Chris Bue, CEO of Handyman Matters. "Our owners continue to exceed the customer’s expectation and it shows with this recognition two years in a row."
Handyman Matters, recently acquired by Ace Hardware, provides background-checked, multi-skilled craftsmen, whom can handle a homeowner’s to-do list. The Half Day Package continues to be the most sought-after service from customers, allowing a craftsman to get numerous items or tasks done around the home completed in four hours. Visit www.HandymanMatters.com for a full list of services and packages.
Kim Hobden, General Manager of the North Metro Denver location stated, "I’m so proud of our team and how hard they have worked for this accomplishment for the second year in a row. It was an honor to be recognized last year, and we’re delighted to be recognized once again as it shows the commitment we are making to our customers.”
Handyman Matters guarantees their work and offers a “like it’s our home” promise. Check out why Handyman Matters is different here: https://www.youtube.com/watch?v=2DIKDccSp7o
About Handyman Matters
Founded in 1998 and recently acquired by Ace Hardware, Handyman Matters is a national franchise organization that offers home and commercial maintenance, improvement and remodeling services. For more information visit www.HandymanMatters.com.
About Ace Hardware
Ace Hardware is the largest retailer-owned hardware cooperative in the world with more than 5,200 locally owned and operated hardware stores in approximately 70 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.
Chad Nordhagen, CMO
SOURCE Handyman Matters