7-Eleven Expands Delivery Footprint Through Third-Party Providers
Essential retailer makes delivery available to more customers across the country
April 29, 2020 // Franchising.com // IRVING, Texas - In addition to its proprietary 7NOW® delivery app, 7-Eleven, Inc. has joined with national delivery platforms Postmates and DoorDash, in addition to Google, to make convenient delivery from 7-Eleven® stores available to as many customers as possible. Texas customers also can use Favor Delivery.
As stay-at-home and shelter-in-place orders are extended, many Americans are confined to their homes and unable to run to the store for basic necessities or even a treat. 7-Eleven wants to better serve those needs by expanding on-demand delivery providers, giving customers convenient access to hundreds of products. With this expansion, 7-Eleven and delivery companies offer on-demand ordering in more than 90 percent of participating U.S. 7-Eleven stores. For added peace of mind, customers can request contactless delivery for their orders, and they will be left at the door.
“How convenience is defined is completely different today than it was just a month ago,” said Chris Tanco, 7-Eleven Chief Operating Officer. “Our customers are now looking for more convenient shopping solutions at home. Every day, 7-Eleven is working hard to come up with new ways to ensure that people can still get the products they need and want in the most convenient way for them.”
Milk, bread and eggs, pizza and a Slurpee® drink, fresh sandwiches and some 7-Select™ chips, coffee and a pastry, cold medicine, grocery items, and even energy shots – 7-Eleven has what customers need when they’re hunkered down at home or working an essential job.
Postmates, DoorDash and Favor are all app-based platforms that can be downloaded from the App Store or Google Play. Shoppers can also access the delivery platforms by visiting their websites. Shoppers simply download or access their preferred delivery platform, search and select 7-Eleven from the list of retailers, click on products to order and pay in the app. On DoorDash, 7-Eleven can also be found in the Convenience tab at the top of the app. Deliveries will be sourced from the most convenient store and a nearby courier will fulfill the customer’s order. Customers can also now search “7-Eleven near me” across Google Search, Google Maps and Google Assistant, to order from 7-Eleven locations.
“7-Eleven customers crave convenience and that’s what we’re here for, especially now when more customers are looking to get what they need without leaving their house,” Raghu Mahadevan, 7-Eleven VP of Digital and Head of Delivery. “Expanding the marketplace beyond our stores has been a strategic goal, and these extraordinary times have accelerated our efforts to get the products our customers want and need to them as safely as possible.”
About 7-Eleven, Inc.
7-Eleven, Inc. is the premier name and largest chain in the convenience-retailing industry. Based in Irving, Texas, 7-Eleven operates, franchises and/or licenses more than 70,000 stores in 17 countries, including 11,800 in North America. Known for its iconic brands such as Slurpee®, Big Bite® and Big Gulp®, 7-Eleven has expanded into high-quality sandwiches, salads, side dishes, cut fruit and protein boxes, as well as pizza, chicken wings and mini beef tacos. 7-Eleven offers customers industry-leading private brand products under the 7-Select™ brand including healthy options, decadent treats and everyday favorites, at an outstanding value. Customers can earn and redeem points on various items in stores nationwide through its 7Rewards® loyalty program, place an order in the 7NOW® delivery app in over 35 participating markets, or rely on 7-Eleven for bill payment service, self-service lockers and other convenient services.
DoorDash is a technology company that connects customers with their favorite local and national businesses in more than 4,000 cities and all 50 states across the United States, Canada, and Australia. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time.
Favor is the easiest way to get anything delivered in under an hour. Whether it’s lunch at the office, a household shopping list or those errands you just don’t have time for - your personal assistant (we call them Runners) can deliver it in just a few taps. Founded in 2013, in Austin, Texas, Favor currently operates in more than 200 cities across Texas with over 90,000 Runners, who have delivered more than 25 million Favors to-date.
Postmates is a leader in on-demand food delivery. The platform gives customers access to the most selection of merchants in the US with more than 600,000 restaurants and retailers available for delivery and pickup, many of which are exclusive to Postmates. The market leader in Los Angeles and markets across the southwest, Postmates covers 80% of US households, across all 50 states. Customers can get free delivery on all merchants by joining Postmates Unlimited, the industry's first subscription service.
SOURCE 7-Eleven, Inc.
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