Take 5 Oil Change Earns J.D. Power Award for Customer Satisfaction in the Quick Oil Change Category
Take 5 Recognized for its Customer Friendly Approach and Unique Service Model
February 04, 2021 // Franchising.com // CHARLOTTE - Take 5 Oil Change® has recently earned the prestigious J.D. Power Award for achieving the highest overall customer satisfaction score among all quick oil change providers evaluated. This recognition demonstrates Take 5’s commitment to delivering an industry leading experience to customers every day.
J.D. Power recently announced the top-line results of this study and the Take 5 award. The study measures customer satisfaction among 8,148 vehicle owners, providing a numerical index ranking of the highest-performing U.S. aftermarket service facilities. Take 5 scored 810 out of a possible 1,000 in the quick oil change category, outpacing the nearest competitor by 26 points.
“It is a real honor to be recognized by such a well-respected brand as J.D. Power for customer satisfaction,” said Danny Rivera, Executive Vice President & Group President of Maintenance for Driven Brands. “Our store managers, franchisees and their teams work hard every day to create a great customer experience, and these results help reinforce that we are doing the right things.”
Take 5 is known for its unique, speedy, customer-focused service and stay-in-the-car approach, which is particularly attractive in today’s COVID world. The Take 5 drive-through, convenient oil change experience takes less than 10 minutes and allows the customer to remain in the comfort and safety of their vehicle, which is especially convenient for parents with children or pets in the car, busy people who use the time to return phone calls. This model has resonated with consumers, fueling a strong growth trajectory, and has also gained the attention of multi-unit investors from a variety of industries, including real estate developers, financial experts and entrepreneurs looking to expand and diversify their portfolios.
SOURCE Take 5 Oil Change
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