Penn Station East Coast Subs Adds Director Of Franchise Services
Brand adds Tyler Kraemer to lead franchise services team
May 06, 2022 // Franchising.com // MILFORD, OHIO - Penn Station East Coast Subs, the fast casual franchise known for its grilled, made-to-order sub sandwiches, hand-squeezed lemonade and fresh-cut fries, has added a director of franchise services to its corporate team.
Tyler Kraemer joins the Penn Station, Inc. team as director of franchise services. In this newly created position, Kraemer will serve as the liaison between franchisees and Penn Station’s technology partners. This includes leading the franchise services team to support store-level operations and franchisee back-office reporting, leveraging and managing relationships with IT vendors, and facilitating and maintaining Penn Station’s POS committee and IT training program.
“Tyler is a great addition to the Penn Station Inc. team,” said Craig Dunaway, COO of Penn Station East Coast Subs. “He brings a lot of experience in the restaurant industry, specifically managing technology for restaurants. We think this new position will improve our franchisees’ operations as a whole, as well as ensure they are getting the most value possible out of the technology we offer.”
Kraemer comes to Penn Station from GSR Brands, where he was most recently director of operations services. He previously oversaw training and development programs for more than 75 units and managed the POS platform, integrated systems and third party delivery services and aggregator. Kraemer also previously worked at Penn Station as the corporate training restaurant general manager from 2012 to 2014.
“With more than 25 years of experience in the restaurant industry, I’m excited about this new position,” Kraemer said. “It’s great to be back at Penn Station where I will be able to use both my fast casual experience and knowledge of POS and other technology solutions.”
About Penn Station East Coast Subs
Founded in Cincinnati, Ohio in 1985 by Jeff Osterfeld, Penn Station serves an assortment of fresh-grilled and cold deli sandwiches, wraps and salads made to order with high-quality ingredients. The menu also includes fresh-cut fries, hand-squeezed lemonade made throughout the day and fresh-baked chocolate chunk cookies baked in the restaurant.
After graduating from Miami University, Osterfeld opened “Jeffrey’s Delicatessen” in 1983 at a mall in Dayton, Ohio. During a trip to Philadelphia to research the East Coast version of the sub sandwich, Osterfeld realized the popularity of that city’s famous cheesesteak sandwiches and began selling a similar version at his restaurant that quickly became a customer favorite. He opened the first Penn Station in Cincinnati in 1985 with four sandwiches on the menu, all prepared to order directly in front of the customer, along with fresh-cut French fries and hand-squeezed lemonade.
Penn Station has more than 310 locations in 15 states including Ohio, Georgia, Illinois, Indiana, Kansas, Kentucky, Michigan, Missouri, Nebraska, North Carolina, Pennsylvania, South Carolina, Tennessee, Virginia and West Virginia.
Penn Station has been consistently included on the Training Magazine’s Top 100, Entrepreneur Franchise 500, Franchise Times Franchise 200+, Nation’s Restaurant News Top 200 and Restaurant Business/Technomic Top 500 Chain lists. Penn Station was also No. 24 on the 2021 Fast Casual Top 100 Mover & Shakers list.
For more information, visit www.pennfranchise.com.
SOURCE Penn Station
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