Launch of OpenWorks Portal Enhances Visibility for Service Provider

By: OpenWorks | 38 Shares 209 Reads

Information Hub Enables Real-Time Communication and Digital Access to Facility Services Details

April 11, 2023 // Franchising.com // PHOENIX - OpenWorks is harnessing the power of data to ensure its service providers are equipped with all the information necessary to manage and maintain customer sites more effectively and efficiently. The national facilities management company recently introduced the OpenWorks Portal, a digital hub where communication occurs in real time among OpenWorks, its customers and the service providers who support them.

The portal enhances interaction and visibility among all parties involved in each customer relationship. With the customer at the center, OpenWorks provides operational oversight and expertise while professional franchise owners and independent service providers focus on making facilities safer, cleaner and more compliant.

“The new portal adds to the comprehensive resources OpenWorks service providers can tap into in order to manage the complex needs of each unique customer,” said Victoria Murray, Executive Vice President at OpenWorks.

A key feature of the portal is that it acts as a comprehensive reference tool for each location associated with a contract, which is particularly useful for managing the needs of the growing number of multi-location customers within OpenWorks’ portfolio. Service providers are able to create a consistent but tailored service plan for each facility based on the specialized needs of each location, even if there are multiple different buildings associated with the account. In this manner, service providers are able to respond to regulatory nuances and other critical variations from one site to the next that could impact operations.

Within the portal, customers and service providers also have digital access to a personalized interactive dashboard that gives an at-a-glance view of every account. Customers and service providers can see all their administrative data, including recent and historical payments, work orders, and other details of the relationship.

The portal is expected to add a new layer of confidence for customers, reinforcing OpenWorks’ customer retention rate. At the same time, it gives service providers a sense of purpose and unity through communication and data. Sharing the bigger picture and the ultimate goal of the company they are servicing can be a powerful motivator for an entrepreneurial franchise owner.

OpenWorks prioritizes consistent and personalized services that remove risk and provide facility managers with peace of mind, even when their responsibilities span multiple sites with divergent specifications. Thanks to its breadth of facilities services capabilities, OpenWorks’ customers appreciate the ability to consolidate services under an experienced, reliable partner.

SOURCE OpenWorks

###