Cinch I.T. Reflects on a Successful Year
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Cinch I.T. Reflects on a Successful Year

December 29, 2021 // Franchising.com // WORCESTER, Mass. - Cinch I.T. has finished off the year strong with a steady growth throughout the country. With many people still working remotely, Cinch I.T. has provided their support services faster than most in-house I.T. 

Cinch I.T. signed five new development deals this year, which resulted in the opening of six new locations across the U.S. The new locations include one in Utah, two in Georgia, one in Michigan and two in Cinch I.T.’s home state of Massachusetts.

“Watching Cinch I.T.’s continued growth this year has been very exciting,” said Rick Porter, President of Cinch I.T. “We brought our highly-regarded I.T. services to six new communities during a time where the need for I.T. services is at an all-time high.”

Throughout the year, Cinch I.T. also focused on recruiting military men and women. This focus has resulted in 50% of the entire Cinch I.T. system now being owned by veterans. As a veteran himself, Porter is proud to provide military personnel the opportunity and support necessary to own their own business.

Cinch I.T. has been working to support the communities it operates within and raise money for local charities. This July, Porter organized the 100 Mile Ruck March Challenge to raise money for Why Me & Sherry’s House, a non-profit organization that provides support to families of childhood cancer. The 100 Mile Ruck March Challenge was a four-day event where local Worchester business owners hiked 25 miles a day and camped out at nearby breweries each night. The event was a success and Cinch I.T. raised over $72,000 for the non-profit.

“I’m so thankful for the Cinch I.T. family that made the 100 Mile Ruck March Challenge possible,” stated Porter. “I’m blown away at the money raised for Why Me & Sherry’s House. This year has been hard on many and Cinch I.T. wanted to host an event that would help those facing hardships beyond just the pandemic.”

As businesses continue the shift between hybrid and remote working Cinch I.T.’s “secret sauce” - a centralized support system that handles around 80-90% of the support calls and help tickets has helped them retain customers and grow through the pandemic. This system, called Cinch Central, provides franchisees and clients’ access to a support system of over 40 team members and I.T. technicians, which gives Cinch I.T. an edge over in-house I.T. technicians who are struggling to keep up with demand and the increase in help tickets. 

SOURCE Cinch I.T.

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