ServiceScore Awards & Testimonials

Testimonials

With our systemwide average, converting just 1 more call per day drives $100,000 in additional revenue per location. Investing in this proven service to coach improvement pays for itself immediately.

This is the best experience and resource we've had from a CCA/Prosource Wholesale supplier partner. ServiceScore provided us with the best data and feedback our team has ever received. Their audit and reports were very eye-opening for our team and provided a great jumping off point for our managers to manage their people's phone skills.

We’ve been working with ServiceScore since 2018 and find value in having independent data and insights of our Call Center Performance, as well as individual coaching reports for our Agents. I recommend ServiceScore to brands looking to better understand and improve their phone caller experience.

ServiceScore has been a great resource to help improve the quality of our Call Center experience. From providing individual agent scoring reports to sharing strategic recommendations that improve conversion rates, ServiceScore provides valuable support for our rapid growth.

Having Service Score grade and send a sampling of our calls to me is a game changer! I have access to a dashboard with calls, but who has time for that? Service Score appears in my inbox monthly, and I listen right away. Nothing like this kind of feedback to drive training and results in our enterprise.

ServiceScore has been an outstanding partner in supporting our goal to deliver a world-class experience on the phone that results in more callers choosing Christian Brothers Automotive.

Highly recommend! ServiceScore does great work for us.

ServiceScore is a great tool. Objective analysis of inbound customer calls. They rate the call on 4 key attributes and provide detailed feedback of what was missing and how the call could have been made better. Great tool for providing feedback and coaching my team. I highly recommend it.