Customer to Franchise Owner: Mike Stevens’ Pinch A Penny Journey
Pinch A Penny Pool Patio Spa Franchise Owner Mike Stevens decided to pursue his dream of owning a business after his personal experience as a customer of the nation's largest swimming pool retail, service, and repair franchise.
“My pool builder told me Pinch A Penny would be a great place to get my supplies,” says Stevens, owner of Pinch A Penny in the Florida Gulf Coast city of Dunedin. “I tried Pinch A Penny and I fell in love with them. They fixed my pool cleaner and did a great job for me, and it was really quick. That’s where my relationship began with Pinch A Penny.”
With more than 250 locations across the Southeastern U.S. and Texas, Pinch A Penny is making its presence known as a top franchise and proven best-in-class brand. Pinch A Penny practices a family approach that starts at the top. Stevens was drawn to the brand for its commitment to customer service and a strong corporate culture.
“Team members are accessible and approachable,” says Stevens, who relays the recent story of seeking out Chief Operating Officer Jim Eisch’s business advice via an early-morning email.
“I got a call from his cell phone within five minutes, letting me know that anything I needed was at my disposal,” says Stevens. “The support I get from Pinch A Penny is unparalleled. We have access to any executive at any time, and they're very friendly.
They will come to your store and do whatever they can to help you out.”
Stevens and fellow Pinch A Penny Franchise Owners practice the same approach with their customers. The Clearwater, Florida-based brand has earned its reputation as a one-stop-shop for the highest-quality products, supplies, and maintenance services. Along with complete lines of pool chemicals, maintenance equipment, parts, and accessories, Pinch A Penny stores carry games, toys, floats, grills, and more.
“We deliver the wow factor at Pinch a Penny by making an emotional connection with our customer,” Stevens says. “Getting to know about them and their family, their dogs, and their children. And making sure that we get whatever they need so they can have the coolest, bluest pool.”
The brand is poised for accelerated growth as an industry leader seeking to expand with passionate community-oriented franchise partners. Franchise Owners reap the rewards of a need-based business in a high-growth segment that combines retail,
service/maintenance, and repair for three solid revenue streams. Stevens, who has over 20 years of retail experience, sees pools of opportunity with the Pinch A Penny brand.
“Next to marrying my wife, becoming a Pinch A Penny Franchise Owner is the best decision I’ve ever made,” Stevens says. “I’ve always wanted to run my own business. You have the flexibility to add additional services and merchandise to your product line, and I love getting to know the customers in my community. Having a flexible schedule and working with the corporate office are second to none. They’re like family.”
Ready to join the Pinch A Penny Pool Patio and Spa family? Discover your franchising opportunities at www.pinchapennypoolfranchise.com.
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