Customer Experience
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 Re-Bath is a full-service bathroom remodeling franchise with a scalable, turnkey model. Backed by national brand power and robust support, it’s a strong opportunity in the booming $400B home improvement industry.
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Dr. Eric Jenkins says infrastructure and culture are crucial to running his 8 MassageLuXe locations
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Annual report asks franchises about the scope of their customer loyalty programs and how they measure profitability
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Experts and potential partners will gather in one place to help your business grow and thrive
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How AI-driven ad platforms are reshaping national and local performance at scale
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Acquiring an international brand comes with many built-in advantages, but franchisors must conduct due diligence and plan strategically for long-term success
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Operational discipline, a strong culture, and an ability to scale the concept are all major factors to consider before expanding internationally
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Married couple uses simple processes and relationships with customers to drive business across 10 MaidPro franchises
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New annual report shows an increase in how franchise development teams are using artificial intelligence
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Strategic planning to diversify revenue sources can overcome slower seasons and attract new customers
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Annual report asks franchises how they gather feedback and which departments measure customer experience
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Franchise Update Media tests how well franchisors respond to first contact
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It is the burden of companies and the training they provide to develop soft skills constantly
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Sam and Phalguni Patel signed a three-unit deal to develop the hot-chicken concept
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Franchisees weigh the long-term benefits against the short-term pain for store remodels
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While automation is a tool to increase efficiency, restaurants must continue to deliver hospitality and personal connections with their customers
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Franchise Update Media honored brands for their outstanding franchise development efforts in 2025
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Code Ninjas' owner discusses the value of service franchises after immigrating from India
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The first location will open in Holly Springs, North Carolina
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Cynthia Maxwell's entrepreneurial journey began in high school when she sold purses to her teachers.
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Franchises that operate complementary brands under one location can benefit from greater efficiency and opportunities for year-round revenue
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Annual report asks franchises about how they project revenue and forecast challenges over the next 12 months
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Franchise brands should excite and engage attendees of their conferences and events to leave a meaningful, lasting impression
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Multi-Unit Franchisee Advisory Board looks at the best ways to adapt to the biggest operational issues in the new year
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Franchisee Val Hill left the security of the corporate world and never looked back
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Trade school graduates bring practical experience and knowledge to many service-based industries
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Annual report looks at how marketing budgets and leads compared from last year to this year
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By investing in the development of their employees, franchisees can get the most from their staff and improve retention
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Multi-unit franchisees share thoughts on finding and retaining staff through compensation, culture, career development
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In an era of shrinking attention spans, employee training works best in short, focused segments
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Stacy Lynn Bourgeois aims to help brands grow strong and stay true to their roots
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