Michigan Customer Experience Resources

Baesman Group creates personalized marketing strategies to transform direct-to-consumer campaigns from One to Many to One to One through customer insights, marketing strategy, custom technology solutions, and personalized multichannel execution.

AnswerConnect offers 24/7 live answering with professional receptionists using franchisor-approved scripts to ensure a warm, consistent brand experience.

Cinch helps multi-unit franchise owners simplify customer retention, automate marketing, and gain the insights they need to scale—all in one platform. With email, text, and direct mail marketing, automated customer communication, online review...

Leashed AI helps businesses of all sizes streamline operations with end-to-end conversational AI that automates voice calls, SMS, email, and chat.

The Franchise Customer Experience Certification provides recognition and resources for brands that drive improved franchisee profitability from a...

ServiceScore helps businesses get the results they want from phone calls.

Sogolytics is a leading Experience Management platform that helps...