10 Essential Books for CX Leaders in 2023

10 Essential Books for CX Leaders in 2023

10 Essential Books for CX Leaders in 2023

Qualtrics has published a list of 10 “must read” books for consumer experience leaders. For more on each book, go here to download the list.

Built To Win: Designing a Customer-Centric Culture that Drives Value for Your Business,
by Annette Franz

Think Again: The Power of Knowing What You Don't Know
by Adam Grant

Experiencing Design: The Innovator's Journey
by Jeanne Liedtka, Karen Hold, and Jessica Eldridge

Empathy in Action: How To Deliver Great Customer Experiences at Scale
by Tony Bates and Natalie Petouhoff

Define and Deliver Exceptional Customer Service: Proven Strategies To Maximize Your Profits
by Kelly Henry

A Complaint Is a Gift: How To Learn from Critical Feedback and Recover Customer Loyalty
by Janelle Barlow

The Four CX Pillars To Grow Your Business Now: The Customer Experience Manager Playbook
by Adrian L. Brady-Cesena

Uncopyable: How To Create an Unfair Advantage Over Your Competition 
by Steve Miller

The Intuitive Customer: 7 Imperatives for Moving Your Customer Experience to the Next Level
by Colin Shaw & Ryan Hamilton

Do B2B Better: Drive Growth Through Game-Changing Customer Experience
by Jim Tincher

Published: March 14th, 2023

Share this Feature

Wienerschnitzel
SPONSORED CONTENT
Wienerschnitzel
SPONSORED CONTENT
Wienerschnitzel
SPONSORED CONTENT

Recommended Reading:

McAlister's Deli
ADVERTISE SPONSORED CONTENT

FRANCHISE TOPICS

McAlister's Deli
ADVERTISE SPONSORED CONTENT
Conferences
InterContinental, Atlanta
JUN 24-26TH, 2025

Leashed AI helps businesses of all sizes streamline operations with end-to-end conversational AI that automates voice calls, SMS, email, and chat.
MSA provides domestic and international franchise advisory services to franchisors and companies seeking to establish franchise and licensing systems.

Share This Page

Subscribe to our Newsletters